ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role.
The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation.

• Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence
• Lead the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards
• Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content
• Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience
• Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance
• Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met
• Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives
• Support the Head of Learning in strategy design and implementation
• Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly
• Lead quarterly team updates with both internal and external stakeholders