MINIMUM QUALIFICATIONS

• 5+ years of experience in learning and development within an operations organization
• Proven experience in Trust and Safety
• Demonstrated understanding of adult learning principles, performance consulting, instructional design, and knowledge management
• Experience in designing and developing reusable content objects using AI
• Demonstrated leadership, communication, and experience working effectively and influencing a broad range of stakeholders

PREFERRED QUALIFICATIONS

• Performance Thinking Practitioner Certification
• Five Moments of Need Certification
• Facilitation Certification
  For those who live in or expect to work from California if hired for this position.

• Partner with GO Learning and Knowledge Management Leads and SO teams to develop and maintain comprehensive Learning and Knowledge Management strategies for GRO and GO employees
• Conduct Performance Needs Analysis using the Six Boxes approach to provide data-driven recommendations to the business
• Perform Rapid Workflow Analysis (RWA) to design appropriate learning and performance support architectures
• Rapidly design, develop, and facilitate Minimum Viable Product (MVP) learning and performance support solutions
• Architect production workflow onboarding curriculums based on insights from PNA and RWA
• Lead large-scale projects, managing FTEs, Contractors (CWs), and Vendors involved in designing and developing learning and performance support content
• Collaborate with Subject Matter Experts (SMEs) to discover and analyze learning content and data
• Design assessment blueprints and develop assessments to effectively measure the success of learning programs and performance support solutions
• Facilitate business critical learning and leadership interventions
• Adopt AI technologies to drive significant continuous improvements in efficiency and quality