Learning and Quality Assistant Manager at IHG Career

, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning & Development, Training, Quality Management, Organizational Skills, Analytical Skills, Problem-Solving, Communication, Presentation, Interpersonal Skills, Training Methodologies, Quality Assurance, Hospitality Operations, Collaboration, Auditing, Continuous Improvement

Industry

Hospitality

Description

Join our extraordinary world! Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today’s travelers. As IHG Hotels & Resorts continues its strategic growth in Qatar, we are committed to fostering a culture of excellence and continuous improvement. We are seeking a dedicated Learning and Quality Assistant Manager to drive the development of our teams and ensure high standards across all operations. Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha’s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche. Our thoughtfully designed rooms and suites provide a serene retreat from the city’s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub. After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands. Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting. With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike. A little taste of your day-to-day Every day is different, but you’ll mostly be: Design, implement, and manage training programs to enhance employee skills and performance. Monitor and evaluate training effectiveness and provide recommendations for improvement. Lead quality assurance initiatives, ensuring compliance with company standards and operational procedures. Collaborate with department heads to identify training needs and skill gaps. Conduct audits, assessments, and feedback sessions to maintain service and operational excellence. Maintain accurate records of training activities, certifications, and quality reports. Drive continuous improvement initiatives to enhance guest experience and operational efficiency. What we need from you Proven experience in learning & development, training, or quality management, preferably in hospitality. Strong organizational, analytical, and problem-solving skills. Excellent communication, presentation, and interpersonal abilities. Knowledge of training methodologies, quality assurance standards, and hospitality operations. Ability to work collaboratively with multiple departments and handle multiple projects. Degree or diploma in Hospitality, Business Administration, or related field is preferred.

Responsibilities

The Learning and Quality Assistant Manager will design, implement, and manage training programs to enhance employee skills and performance while leading quality assurance initiatives. They will collaborate with department heads to identify training needs and maintain service excellence through audits and feedback.