Learning and Teaching Administrator at Durham University

Durham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Digital Skills, Problem Solving, Time Management, Customer Service, Administrative Support, Teamwork, Data Management, Committee Support, Adaptability

Industry

Higher Education

Description

The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department The Learning and Teaching Administrator is responsible for the provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. This is an opportunity for an experienced administrator to work independently, taking day to day decisions and using their experience and initiative to decide on appropriate courses of action and resolve problems. Reporting to the Learning and Teaching Manager, they will work flexibly alongside a team of professional services staff to ensure the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence. Although based in the English Studies Department, the postholder may also work alongside learning and teaching colleagues in other departments in the Faculty of Arts and Humanities at key times of the year, working on specific tasks and projects. This is a varied and interesting role, supporting our students and staff across the whole range of learning and teaching activities. Our administrative team is friendly and dynamic and this role offers excellent opportunities for future progression within the Department and the University. A hybrid working model is in operation and roughly 60%25 of time (3 days per week) will be worked on site and 40%25 of time (2 days per week) will be worked from home on a rota basis. Equipment is provided for home working and details of the rota are provided in advance. The post holder may be required to amend days/hours of work to provide cover during periods of absence or peak workload or to support a committee which may meet on particular days of the week but notice of any changes will always be given. Standard hours will be worked as follows: 08:30 to 16:30, Monday to Friday, with an hour for lunch between 12:30 and 13:30. The Department of English Studies at Durham is one of the leading English departments in the UK, with an outstanding research culture and excellent students. It is consistently ranked in the top five English departments in a range of university guides and consistently records excellent scores in the National Student Survey. The base location for this role is Elvet Riverside, situated in Durham City Centre. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. • We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criterion has an asterisk* next to it, it may be given additional weighting when your application is considered. To be considered for this role, here are the skills/experience we’re looking for: Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Relevant experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role*. 3. Experience of managing time to meet deadlines and working under pressure without compromising on quality. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, and databases. 6. Committed to continuing professional development. 7. Ability to solve problems and resolve straightforward issues yourself and as part of a team. 8. Ability to provide advice and guidance to a range of colleagues and customers. 9. Experience of supporting formal committees, including preparing documentation and taking minutes. Desirable Criteria 10. Experience of working in a multicultural environment. 11. Experience of working in Higher Education. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV • A covering letter which includes a table detailing examples of how you meet each of the criteria within the Person Specification Interviews are expected to take place on or around 12th January 2026. Contact details If you would like to have a chat or ask any questions about the role, Rebecca Armstrong, Learning and Teaching Manager, would be happy to speak to you. You can contact Rebecca via english.ltm@durham.ac.uk. Typical Role Requirements Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate. Service Delivery · Show a commitment to equality, diversity and inclusion, and the University’s values. · Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role. · Use your experience and problem-solving skills to resolve routine issues relevant to your role such, as queries relating to module registration or assessment, and provide information and updates to help your team find solutions. · Collect, organise and record data and information accurately and provide reports as required. · Promote positive wellbeing arrangements which benefit you and your team. · When carrying out your role, use and apply relevant professional and regulatory standards, e.g. data protection, when managing data. · Use standard office-based devices and applications such as Microsoft Word, Outlook and Excel to deliver services. · Update guidance on standard operating procedures followed by the team. · Arrange meeting/event venues for other team members and provide excellent support to academic colleagues. Teamwork · Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members. · Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities. · Help your team ensure that products and services are adapted in response to feedback and to meet changing demands. Communication/Liaison · Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met. · Record information accurately, e.g. exam/assessment marks, and respond to queries which you receive. · Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way. · Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events. · Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes. · Any other reasonable duties. Useful links You can find more information about the Department of English Studies on our webpage at https://www.durham.ac.uk/departments/academic/english-studies/. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Responsibilities

The Learning and Teaching Administrator provides professional administrative support for teaching, learning, and assessment activities from student enrolment to graduation. They work independently and collaboratively to ensure effective team functioning and customer service excellence.