Learning Capability Manager at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Stakeholder Engagement, Analytical Skills, Human Centred Design, Agile Methodologies, Learning Framework Development, Adult Learning Principles, Content Development, Relationship Management, Problem Solving, Communication Skills, Continuous Improvement, Commercial Acumen, Influencing Skills, Negotiation Skills

Industry

Banking

Description

Competitive salary + 10% superannuation + range of market leading employee benefits Centrally located offices in Britomart Develop your career with Westpac! Mō te tūranga | About the Role As a Learning Capability Manager, you will focus on growing our people capability to be customer-oriented and future ready through engaging learning solutions. Working with the wider Culture, Capability & Learning team, you will have the analytical skills to scope, design and implement technical learning solutions and frameworks specifically targeted at improving our people capability, customer outcomes and business performance. Your current or previous experience in Banking will be a huge advantage in this role. As a learning architect, you will take a Human Centred Design approach to drive and project manage the end-to-end development of learning as well as ensuring all learning aligns with Westpac NZ's vision and strategic priorities. You will use Agile methodologies and engage with stakeholders across the business to develop learning solutions ensuring compliance with all legislative, regulatory and policy requirements and standards. Nā tāu rourou | What will you bring? Essential: Experience working in large complex corporate organisations - Banking or Financial Services hugely advantageous. Ability to project manage multiple projects end-to-end whilst ensuring deliverables are met in a timely and cost efficient manner. Managing effective and sustainable business relationships in a fast paced and challenging environment. Experience in juggling multiple priorities for different customers and delivering through and with others. Strong experience in a similar role. Ability to work with subject matter experts to gather and write quality content, design and deliver effective learning solutions, including effective product learning. Demonstrable experience of the development of learning frameworks which have enabled the delivery of learning solutions across a variety of delivery channels. Strong commercial acumen with well-developed analytical, problem solving and communication skills. Strong relationship management, influencing and engagement skills, as you will work with a wide variety of stakeholders. Ability to manage multiple and often competing stakeholder priorities and requirements using influencing and negotiation skills to reach a consensus. Proven ability to deliver within short timeframes. Ability to identify continuous improvement opportunities. Knowledge of adult learning principles, organisational learning strategy development, blended learning design and development and online resource development for maximum learner benefit. Preferred: Tertiary qualification in a relevant area, e.g., Business, Commerce, HR Management, Learning & Development, Adult Education. Banking or financial services business background and experience. Experience developing technical product learning, especially in business and consumer markets. Understanding of Learning Management Systems (LMS) and other technologies used for learning and development. Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 12 October 2025 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As a Learning Capability Manager, you will focus on growing people capability through engaging learning solutions. You will scope, design, and implement technical learning solutions aimed at improving customer outcomes and business performance.