Learning & Capability Specialist - Workers Compensation at IAG AUS

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workers Compensation, Injury Management Legislation, Stakeholder Liaison, Group Training, Presentation Skills, Coaching, Mentoring, Training Program Development, Content Coordination

Industry

Insurance

Description

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. The Capability and Learning Specialist - Workers Compensation, is responsible for the design and implementation of all capability and learning requirements across Workers Compensation. It establishes the annual learning and development plan with a focus on staff onboarding, customer service, leadership and technical expertise. The role engages internal and external experts as needed and optimises customer, people, risk and financial outcomes. This is a permanent full-time role based in Boorloo (Perth). What You'll Do • Design and maintain the Workers Compensation Learning and Development framework, which includes both Claims and Underwriting • Design and deliver the annual learning and development plan with a focus on staff onboarding, customer service, leadership and technical expertise • Lead the assessment and reassessment of business capability for planning and continuous improvement • Develop and maintain learning platforms, tools and resources for all programs, including the design and maintenance of the staff competency development framework • Lead projects and initiatives as needed. E.g. claim centre release training, road-shows, career and development activities, compliance training and staff surveys. What You'll Bring • Extensive experience in the Workers Compensation scheme • Ability to analyse and interpret injury management legislation or policy • Ability to effectively liaise with internal and external stakeholders and providers • Group training and presentation skills • Coaching and mentoring skills • Training program content development and coordination - Certificate IV in Training & Assessment advantageous What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Wednesday 19 November 2025 11:59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

The Learning & Capability Specialist is responsible for designing and implementing capability and learning requirements across Workers Compensation. This includes establishing the annual learning and development plan focused on onboarding, customer service, leadership, and technical expertise.