WHO WE ARE:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better.

QUALIFICATIONS:

• Bachelor’s degree or above, with strong communication and logical reasoning skills.
• Fluency in English and Mandarin is required.
• Prior experience in education, online customer service, or course sale is a strong advantage.
• Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies.
• Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly.
• Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness.
• Self-motivated, organized, and comfortable working remotely with a cross-timezone team.

As our brand rapidly expands across North America we’ve gained significant traction on platforms like Facebook and WhatsApp. To better support prospective families, we’re looking for a Learning Consultant to engage with parents via Facebook and WhatsApp, provide high-quality consultation, and guide them towards booking a free academic evaluation. This role plays a key part in our lead qualification and conversion funnel.

As a Learning Consultant, your responsibilities are to:

• Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an evaluation session based on their child’s needs.
• Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team.
• Re-engage inactive or undecided users to boost interest and product awareness.
• Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging.
• Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family.
• Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure.

Working Schedule:

• 8-hour shifts, 5 days per week
• Weekend availability required for at least one day

• Example Shift (subject to adjustment):

• • 6:00 AM – 2:00 PM PT
• 2:00 PM – 10:00 PM PT
• Final schedule to be determined based on team needs and availability