Learning Content Creator at Fortive

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adult Learning Theory, Instructional Design, Technical Writing, Researching, Project Management, Time Management, Visualizations, Collaboration, Communication, Attention to Detail, Microlearning, Agile Environment, Customer Success, SaaS, Technical Capability, Teamwork

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features Develop learning solutions (written articles, microlearning, videos, animations, and visualizations) for quarterly releases and weekly maintenance updates Become an advanced-level subject matter expert by researching, growing, and maintaining deep knowledge of ServiceChannel's products and solutions Collaborate with Product Managers and Technical Program Managers to learn about upcoming feature releases in an agile environment Gain knowledge of real-world examples of platform usage by ServiceChannel customers, and adjusting SCU to include such examples Maintain SCU standards for consistency across multiple Confluence spaces Ability to design professional visualizations and illustrations English proficiency 2+ years of training, instructional design, or technical writing experience; knowledge of "Every Page is Page One" concepts Strong attention to detail. Ability to take technical information and relay it in easy-to-understand ways for learners across the learning spectrum Solid researching, project management, and time management skills Ability to manage multiple platform modules within a portfolio Enthusiastic about technology with demonstrated technical capability; experience training at a technology company or relevant consultancy Previous hands on experience designing visualizations and illustrations to enhance learning content without using too many words Previous hands on experience with another SaaS or CMMS platform Passion to build relationships with Product and Engineering teams, and other teams within and outside of Customer Success, to become an advanced-level subject matter expert for modules across the platform Excellent written and verbal communication, strong interpersonal skills Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing content, remote communication methods, procedures, client/provider expectations and training development efforts

Responsibilities

Create and publish engaging knowledgebase articles for ServiceChannel University, focusing on new and existing products. Collaborate with Product Managers to learn about upcoming feature releases and maintain SCU standards for consistency.