Learning Design & Development Specialist (Knowledge Management Author) at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Management, Technical Writing, Instructional Design, Content Writing, Microsoft Office, Communication Skills, Problem-Solving, Needs Assessment, Task Analysis, Collaboration, Adaptability, Detail Oriented, Customer Focused, Networking, Quality Assurance, Training Development

Industry

Financial Services

Description

Writes technical/procedural content to assist front line staff (contact center, branch) with job performance. Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.). Analyzes and sizes work effort for knowledge management requests . Conducts quality reviews on procedural content to ensure adherence to writing and quality standards. Meets productivity and quality goals. Performs administrative knowledge management tasks (archiving, copies, mechanical revisions). Identifies inconsistencies or discrepancies in knowledge content. Escalates, manages, and reports risk with expediency and transparency. Consults with USPB requestors/stakeholders around work prioritization and quality. Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components. Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience. Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes. Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners 2-5 years experience of knowledge management and/or technical writing experience. Experience with the content writing/authoring tools. Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.) Understanding knowledge management principles, theories, and best practices Clear and concise written and verbal communication skills Proficient in Microsoft Office with an emphasis on MS Excel Self-motivated and detail oriented Adult education in a financial services and/or corporate setting a plus Ability to establish and/or build trust with teams, colleagues, and leaders Effective written and oral communication skills Ability to influence peers, direct manager, and specific business partners Ability to network and partner with colleagues and business partners Demonstrate adaptability; work well in ambiguous situations Model personal development Ability to work in a matrix organization Work well in a team environment Possess effective listening skills Possess effective, solution-oriented problem-solving and negotiating skills Ability to stay customer-focused Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Learning Design & Development Specialist writes technical content to assist front line staff and conducts quality reviews to ensure adherence to standards. They analyze work efforts for knowledge management requests and consult with stakeholders on work prioritization and quality.