• Design, develop, implement, and maintain learning solutions that support Team Member development and business objectives.
• Create learning materials using a variety of modalities including microlearning, eLearning, virtual instructor-led training (VILT), instructor-led training (ILT), videos, job aids, facilitator guides, participant workbooks, assessments, reinforcement activities, and performance support tools.
• Design and develop learning solutions using a variety of modalities and tools including Articulate 360, Vyond, Canva, Clipchamp, video, microlearning, eLearning, ILT and VILT
• Partner with Subject Matter Experts (SMEs) and stakeholders to identify learning needs, gather content, and recommend appropriate learning solutions.
• Review and update existing learning content to ensure accuracy, relevance, and alignment with business priorities.
• Leverage instructional design principles, learning technologies, and AI-enabled tools to create engaging and effective learning experiences.

Facilitation and Program Delivery

• Facilitate instructor-led and virtual learning programs for Team Members, leaders, and Support Centre teams.
• Deliver learning sessions, workshops, onboarding programs, leadership development programs, and train-the-trainer initiatives.
• Support SMEs and business partners in the delivery of learning experiences as required.
• Gather and incorporate learner feedback to continuously improve program effectiveness

Learning Systems Administration & Learner Support

• Administer and maintain the LMS and related learning technologies
• Provide front-line support including password resets, account maintenance, learner enrollments, troubleshooting and LMS navigation support.
• Monitor and respond to inquiries received through Learning & Development inbox.
• Upload, test, publish, and maintain online learning content, curriculum, certifications, and learning paths.
• Generate and distribute training participation, completion, and compliance reports.

Key area of responsibility:

• Store Operations
• Support Centre Departments
• Vendor Relationships
• Performs other duties and projects as assigned

Key Competencies:

• Digital Instructional Design – Designs and develops engaging learning experiences using eLearning authoring tools, multimedia software, and instructional design best practices.
• Customer Service Orientation – Understands stakeholder needs and delivers effective learning solutions in a responsive and timely manner.
• Motivation – Demonstrates initiative, works independently and collaboratively, and continuously seeks opportunities to improve learning experiences and outcomes.
• Communication & Project Coordination – Communicates effectively with diverse stakeholders and applies strong organizational, coordination, and problem-solving skills to manage projects and priorities.
• Time Management – Effectively manages multiple projects, competing priorities, and deadlines in a fast-paced environment.
• Facilitation Skills – Facilitates engaging learning experiences and encourages participation, collaboration, and knowledge transfer.
• Relationship Building – Builds trusted relationships with stakeholders and partners to support learning and development initiatives.
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