JOB DESCRIPTION:

Are you ready to be part of something truly innovative?]
At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.
If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together!
The Learning and Development Advisor plays a key role in developing and enhancing our claims teams’ technical competency and proficiency through formal training and individual coaching.
The Learning and Development Advisor assists in developing and delivering training sessions, provides practical support, and coaches staff in claims management processes, systems, guidelines, practices, and strategy.
The delivery and coordination of the claims management trainee program is a key part of this role.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

Education:

• Bachelor’s degree in Organisational Development (Advantageous)
• Certificate IV in Training & Assessment (Desirable)

Experience:

• Minimum of 2-3 years of experience in learning and development or claims management, with a focus on self-insurance or financial services.
• Proven track record in designing and delivering training programs.

Skills:

• Strong understanding of self-insurance principles and practices.
• Excellent interpersonal and communication skills.
• Proficiency in instructional design and e-learning tools.
• Ability to analyse data and provide actionable insights.

Training Program Development:

• Design and develop comprehensive training programs focused on self-insurance concepts, risk management, and compliance.
• Create engaging learning materials, including e-learning modules, workshops, and instructional guides.

Needs Assessment:

• Conduct assessments to identify training needs and gaps in knowledge among employees.
• Collaborate with department heads to align training initiatives with business objectives.

Delivery of Training:

• Facilitate training sessions, workshops, and seminars, both in-person and online.
• Utilise various instructional methods to accommodate different learning styles, and strong understanding of the Adult Learning Principals.

Evaluation and Feedback:

• Implement evaluation strategies to assess the effectiveness of training programs.
• Gather feedback from participants and stakeholders to continuously improve learning initiatives.

Stakeholder Collaboration:

• Partner with cross-functional teams to integrate self-insurance training into broader organisational development strategies.
• Support leadership in developing a culture of continuous learning and professional development.

Staying Current:

• Keep abreast of industry trends, regulations, and best practices in self-insurance and training methodologies.
• Provide insights and recommendations to enhance learning strategies.