DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

ABOUT YOU?

We are seeking a learning and change professional that has a strong relationship focus and exceptional influence and stakeholder engagement skills. You will demonstrate:

• Proven experience in training facilitation, curriculum design and change management, ideally gained in telecommunications sector.
• Strong communication and interpersonal skills to engage and motivate diverse audiences.
• Proficiency with learning management systems (LMS) and e-learning development tools.
• Certification in change management (e.g., PROSCI) or related fields is highly regarded.
• Proven ability to deliver effective training programs and manage organizational transitions.

For more information, please contact Katrina Spence - ., quote Requisition ID 87624 or apply now.

ABOUT THE ROLE:

The Broadband Contact Centre Learning, Development, and Change Management Specialist will play a crucial role in enhancing the skills and performance of the team. The primary focus of this position includes oversight of knowledge management, facilitating engaging training sessions, creating effective learning content and identifying knowledge gaps to ensure all team members are equipped to excel. You will also manage change, leading change management governance and driving change initiatives within the contact centre and fostering a culture of continuous improvement. By aligning training efforts with business goals, this role will contribute to a high-performing contact centre that delivers exceptional service to our customers.

KEY RESPONSIBILITIES:

• Design and conduct tailored sessions, workshops, and train-the-trainer programs for diverse internal teams.
• Continuously assess training effectiveness using feedback and metrics to drive improvements.
• Develop e-learning modules, guides, and resources aligned with organizational goals and compliance requirements.
• Implement PROSCI-aligned strategies to support transitions and change ensuring team adoption.
• Partner with leadership to assess needs, address knowledge gaps and align initiatives with business objectives.