This role will be suited to someone who has a passion for learning and development, supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Location: Yorkshire

QUALIFICATIONS & EXPERIENCE

• Previous experience working in a Customer Service environment.
• Previous Experience in a Retail Travel sales
• Previous experience of classroom/remote delivery
• Previous delivery experience of Core Skills
• Driving license

ABOUT US

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

• Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
• Deliver inspiring and motivational training that engages learners to achieve the desired impact
• Evaluate the effectiveness of current training sessions suggesting any improvements.
• Research and write engaging training content for both a virtual and classroom delivery.
• Strong awareness of Safeguarding, Prevent and British values
• Effectively communicate and positively promote organisational changes
• Knowledge and a high level of competency with department and company technology
• Be able to self-reflect and identify areas for personal development
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management, Organisational skills, and Attention to Detail
• Provide exceptional customer service at all times