POSITION SUMMARY:

The Learning & Development Coordinator plays a vital role in supporting the learning team project managers. This position is responsible for coordinating logistics related to learning materials, participant enrollment, and customer service support in the learning management system (LMS), tracking learning progress, supporting the planning and coordination of learning events (in-person and virtual), and maintaining an inventory of training materials and resources. Additionally, the L&D Coordinator will have the opportunity to design and develop basic training assets such as quick guides, templates, and job aids to enhance the learner experience.

MAIN ACCOUNTABILITIES:

• Coordinate the scheduling, enrollment, and communication for learning sessions and training programs.
• Maintain and track learner progress, completions, and participation using Learning Management Systems (LMS) or tracking tools.
• Support project managers on problem-solving employee requests in the team inbox related to course completions, transcripts, enrollment, and basic customer support.
• Organize, distribute, and manage inventory of cultural or branded learning materials across departments.
• Serve as the primary point of contact for learning logistics and responding to participant inquiries about offered training sessions.
• Collaborate with the L&D team to design and produce basic learning support materials, including: Quick reference guides, Job aids, Checklists, and templates.
• Ensure learning materials are up-to-date, accurate, and aligned with organizational standards.
• Collect and organize feedback from participants and facilitators to support continuous improvement.
• Support data collection and reporting related to participation, feedback, and learning impact of trainings.
• Assist in the coordination of internal events, workshops, and training sessions.
• Perform other duties as assigned.

PREFERRED SKILLS AND QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Education, Communication, Business, or a related field is preferred, but not required.
• 1–2 years of experience in a training, administrative, or coordination role.
• Strong organizational skills with a keen attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams, and SharePoint) and familiarity with Learning Management Systems (LMS) is preferred.
• Strong interpersonal and written communication skills.
• Ability to navigate within a Learning Management System (LMS) to manage and upload content.
• Communicates effectively and collaborates with team members and business subject matter experts.
• Some experience delivering clear and engaging presentations, both in-person and virtually preferred, but not required.
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
• Demonstrates a strong commitment to quality and excellence in task completion.

Please refer the Job description for details