Learning & Development Coordinator

at  Starbucks

ABOUT US:

A fantastic opportunity to join an iconic brand and join a small, close-knit team to support with our learning & development initiatives! There are multiple benefits to joining us at Starbucks Australia as we work through our huge growth plan; we currently have 75 stores and are aiming for a store network of more than 100 stores this year!

We operate on a hybrid working model with a mix of working from home and working from our brand-new office located in Collingwood on Wellington Street. You will be given a laptop and phone to do your best work plus a multitude of additional perks:

• Free coffee - our very own Starbucks café on-site!
• 30% off food, drinks and merch in-store
• Access to the Starbucks Australia Benefits Portal; offering a variety on discounts on things you’ll actually use - discounts at 100’s of top retailers, free access to online fitness and wellbeing services and more
• Access to our wellness hub
• Paid parental leave for primary carers and a 10% salary increase when you return to work for the first year back
• State-of-the-art end of trip facilities with all amenities included; showers, towels, soaps, hairdryers & straighteners, ironing board!

Job Description

ABOUT THE ROLE:

Reporting to our Learning & Development Manager, you will take ownership of our learning content and record keeping for Starbucks Australia Learning Management System (Attensi), as well as coordinate learning & development programs and offerings across our store network. We are a small team going through fast growth, which will suit someone who has an innovative mindset, able to work autonomously, and open to being involved in new ideas and processes.

KEY RESPONSIBILITIES:

Coordination:

• Own the reporting and administration of all learning content on our new Learning Management System (LMS) and coffee learning programs, ensuring key deliverables are met
• Maintain, review and update training materials including localisation of content as required.
• Manage all training enrolments, attendance records and completion records to ensure current reporting is maintained
• Coordination of training and onboarding including scheduling, learning activities, managing learning-related communications, coordinating required resources, and other activities as required.
• Provide support for store partners including responding and resolving issues regarding all aspects of learning & development in a timely manner
• Support the delivery of new learning content across the LMS

Collaboration:

• Collaborate with the L&D Manager in the planning and implementation of required projects and business initiatives.
• Work collaboratively with the L&D Manager and other key stakeholders in the business in managing and delivering multiple projects in a timely fashion.

Qualifications

We operate on a hybrid working model with a mix of working from home and working from our brand-new office located in Collingwood on Wellington Street. You will be given a laptop and phone to do your best work plus a multitude of additional perks:

• Free coffee - our very own Starbucks café on-site!
• 30% off food, drinks and merch in-store
• Access to the Starbucks Australia Benefits Portal; offering a variety on discounts on things you’ll actually use - discounts at 100’s of top retailers, free access to online fitness and wellbeing services and more
• Access to our wellness hub
• Paid parental leave for primary carers and a 10% salary increase when you return to work for the first year back
• State-of-the-art end of trip facilities with all amenities included; showers, towels, soaps, hairdryers & straighteners, ironing board