Mandarin Oriental Downtown, Dubai is looking for a Learning & Development Director to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Leads Learning & Development (L&D) efforts across the hotel by planning, implementing, and reviewing programs aligned with Mandarin Oriental Hotel Group’s (MOHG) standards, business goals, and employee development needs.
• Collaborates with senior leadership (including the Director of People & Culture, Executive Committee, and Department Heads) to manage performance cycles, succession planning, L&D strategy, and budget.
• Delivers and facilitates training programs for all staff levels, including executive retreats, classroom sessions, on-the-job training, and leadership development, while supporting quality assurance efforts and guest satisfaction metrics.
• Manages L&D infrastructure, including training calendars, departmental trainers, training records, and reporting (monthly reports, audits, and feedback reviews), while coordinating with external training providers as needed.
• Drives employee engagement and career development by coaching, counselling, and supporting initiatives such as Management Trainee Programs, Cultural Exchange Ambassador activities, and team-building efforts.
• Demonstrates strong leadership, interpersonal, and operational capabilities, including effective communication, team building, problem-solving, talent development, and alignment with MOHG’s mission, values, and LQEs (Legendary Quality Experiences)