Learning & Development Facilitator at Bank of Utah

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

65000.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Facilitation, Verbal Communication, Presentation Skills, Time Management, Classroom Facilitation, Instructional Design, Microsoft Office, Virtual Delivery Platforms, Adult Learning Principles, Organizational Skills, Attention to Detail, Continuous Improvement, Engagement, Learning Experience Design, Feedback, Banking Knowledge

Industry

Banking

Description

Thanks for your interest in applying to the Bank of Utah. My name is Robyn Currah, and I work as VP Banking Learning & Development. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named Nasdaq’s Best Bank in Utah for 2025 and a Top 100 Fastest Growing Company. Our Mission Statement: We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come. Job Opening Details: If our mission statement piques your interest, we encourage you to apply for the currently open position of Learning & Development Facilitator to work Monday - Friday at our Branch located at 50 South 200 East Salt Lake City, UT. The Learning & Development Training Facilitator is responsible for the effective delivery of training programs to deposit-related staff across the organization. In close partnership with the Learning & Development team, this role facilitates training using pre-developed, and co-developed content, while providing feedback to enhance clarity, usability, and overall learner experience. The specialist ensures a consistent, high-quality training environment that aligns with and reinforces the bank’s brand, culture, vision, mission, values, and established frameworks. Job Qualifications: * Minimum of 2 years of professional training facilitation experience, preferably within a banking, financial services, customer service, or operations environment. * High School Diploma required, Bachelor’s preferred * Strong verbal communication, presentation, and facilitation skills. * Strong time management and classroom facilitation skills. * Demonstrated ability to translate complex information into clear, understandable instruction. * Proficiency with Microsoft Office applications (Word, PowerPoint, Excel) and virtual delivery platforms such as Microsoft Teams or Zoom. * Experience in Instructional Design preferred but not required. * Prior experience in banking or deposit operations is preferred but not required; a strong aptitude for learning financial operations concepts is essential. * Familiarity with adult learning principles and best practices in instructional delivery. * Ability to engage diverse learner audiences and adapt delivery style to meet varying needs. * Strong organizational skills, attention to detail, and a commitment to continuous improvement. Excellent organizational skills, with the ability to manage multiple projects concurrently * Ability to consistently model and reinforce the bank’s culture, vision, mission, values, and service frameworks. Benefits of Working with Us: Bank of Utah's comprehensive benefits package includes: * Great work-life balance, with a Monday-Friday schedule * Competitive pay and benefits, including medical, dental and vision plans * 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met) * 12 paid bank holidays + paid time off, including paid parental leave * Volunteer opportunities to make a difference in the communities where you work and live * Awards and recognition to celebrate you and your colleagues for living the bank's values Job Description: * Facilitate instructor-led and virtual training sessions on deposit products, services, systems, policies, and procedures. * Facilitate engaging, learner-centered training sessions that clearly communicate concepts and build practical skills. * Maintain course content, manuals, and training materials to ensure accuracy and relevance * Partner with Deposit Operations, subject matter experts, and the Learning & Design team to review, refine, and enhance training materials for clarity, instructional flow, and accessibility. * Design and develop engaging training content, including facilitator guides, participant materials, job aids, and visual assets, to support effective learning experiences. * Deliver training that reflects and reinforces the bank’s brand, culture, mission, values, and operational frameworks. * Conduct interactive exercises, including system demonstrations, mock transactions, and real-time troubleshooting, to reinforce learning objectives. * Promote operational consistency, risk mitigation, client experience standards, and adherence to the bank’s service and operational principles. * Track training participation and completion; report attendance and learning outcomes to management. * Provide feedback to training developers on learner engagement, knowledge retention, and recommended content improvements. * Support onboarding of new deposit employees and deliver ongoing refresher training as needed. * Ensure all sessions maintain a professional tone and contribute to a cohesive team member and client experience. * Stay current on updates to deposit policies, procedures, and service frameworks to maintain training relevance. * Attend scheduled sessions and perform all essential functions of the role. * Perform other duties as assigned.

Responsibilities

The Learning & Development Facilitator is responsible for delivering training programs to deposit-related staff and ensuring a high-quality training environment. This role involves facilitating engaging training sessions and maintaining course content for accuracy and relevance.