Learning & Development Facilitator at Telesure Investment Holdings (TIH)

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilitation, Learning Design, Leadership Development, Needs Analysis, Stakeholder Engagement, LMS Management, Curriculum Development, Instructional Design, Performance Analysis, Communication, Interpersonal Skills, Problem Solving, Project Management, Training Delivery, Reporting, Adaptability

Industry

Insurance

Description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Create a conducive learning environment to encourage learning through interactive activities, thought provoking conversation and “real world” activities that encourage knowledge transfer, dot connect between the theory and the TIH work place and open conversation and feedback. Responsible for the effective preparation, facilitation and post learning impact support related to internal learning programmes and its key learning objectives. Responsibilities Learning and Development Program Delivery Deliver face to face sessions, virtual sessions or short courses and create context and conversation that allows learners to engage based on the topic. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment. Project and Program Stakeholder Engagement Develop and maintain productive working relationships with peers and seniors. Work with stakeholders to ensure learning is delivered in the most appropriate manner. Understand and actively engage with the LMS to assist the learning process. Build relevant and appropriate relationships with the learners as well as managers. Learning and Development Program Design Design learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes. Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained. Able to assess the methodology / technique / facilitation used and the relevance and impact it is having within the learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand. Leadership Development Capability Responsible for the end-to-end leadership development programme delivery- this includes needs analysis, designing, developing, implementing and evaluating both content and user experience. Facilitate leadership development initiatives, inclusive of behavioural and theoretical aspects of leadership. Learning Needs Analysis Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions. Business Requirements Identification Use available business relevant information to drive the learning within the classroom. Understand the current challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Improvement / Innovation Use logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Document Preparation Prepare training plans, aligned with the training curriculum and prepare relevant training material. Also responsible for gathering and summarising data for reports. Capture registers on the relevant learning management system. Training Room Operations Manage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct. Ensuring learners have the correct systems and stationary for training purposes. BEHAVIOURAL COMPETENCIES Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Interpersonal Savvy Relates openly and comfortably with diverse groups of people. Develops Talent Develops people to meet both their career goals and the organization's goals. Nimble Learning Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. Ensures Accountability Holds self and others accountable to meet commitments. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Persuades Uses compelling arguments to gain the support and commitment of others. Education Grade 12/ SAQA Accredited Equivalent (Essential) Experience 2 to 4 years’ experience within an insurance environment as a facilitator (Essential); Experience in the Learning and Development industry (Advantageous); Operational experience in the Insurance industry (Advantageous). Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Responsibilities

Responsible for the end-to-end delivery, design, and evaluation of internal learning and leadership development programs. This includes facilitating sessions, conducting needs analyses, and managing the physical and virtual learning environments.