MAIN JOB RESPONSIBILITIES:Learning & Development

• Collaborates with management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure HODs use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conducts training, when needed.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs.
• Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.
• Identify from Guest Feedback, Voice of Guest, Guest Satisfaction Survey and other sources the potential training needs and actions where required.
• Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Develop, source and conduct training courses scheduled in the training calendar.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other P&C issues.
• Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
• Maintain accurate and up to date records of all training activities.
• Ensure all requests for training by ambassadors are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.

Qualifications

• Previous experience of leadership in the L&D in hospitality section
• Knowledge of luxury hotel standards
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Strong presentation skills
• Analytical skills
• Computer skills
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