Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

• Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

• Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, People & Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned