Learning & Development Manager at IHG Career

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Program Development, Performance Management, Guest Experience, Team Motivation, Community Engagement, E-Learning, Cultural Awareness, Leadership, Analytical Skills, Communication, Inclusivity, Creativity, Feedback Solicitation, Continuous Improvement, Hospitality Standards, Corporate Responsibility

Industry

Hospitality

Description

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself. Do you see yourself as Learning & Development Manager at Regent Bali Canggu? Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments. Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you. Your day to day People Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance. Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review Familiarize yourself with the IHG HR and Training Standards, localizing where necessary Ensure effective training programs are in place Guest Experience Regular monitoring and evaluation of Guest Love scores Develop creative ways to inspire and motivate team members to provide guests with a unique experience. Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction. Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Guest Heartbeat scores, achievement of budget, etc Responsible Business Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community. Prepare and monitor training programs for IHG Academy Ensure the e- learning trainings are carried out on timely basis. Support drive IHG Corporate Responsibility initiatives at the hotel What we offer In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Responsibilities

The Learning & Development Manager is responsible for creating training programs to foster a positive work environment and enhance employee performance. They will also monitor guest satisfaction and develop initiatives to improve the guest experience.