At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Content Integrity (CI) aspires to provide best-in-class customer service while maintaining and protecting the integrity of Trustpilot’s guidelines and brand, striving towards our mission of becoming a universal symbol of trust. Our mission is to cultivate trust between Trustpilot and our users by upholding our guidelines, ensuring effective collaboration, and driving internal process improvement.
As a Learning & Development (L&D) Specialist within our Trust & Safety (T&S) department, your priority is to provide our internal specialists and partner agents with the resources, tools, and experiences they need to excel in their roles. Your role will involve structuring knowledge and learning management systems, building internal documentation, delivering training, and surfacing continuous improvement opportunities. This role is crucial for enabling teams working on moderating content across Trustpilot to take ownership of their interactions with business customers and consumers. You will play a significant part in ensuring Trustpilot remains the go-to review site by ensuring that content can be trusted.

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

• Develop tailored training programs, resources, and workshops to empower various T&S teams in handling business customers and consumer interactions with professionalism and adherence to Content Integrity standards.
• Collaborate closely with Escalations, Vendor Management, and Quality teams to ensure the internal and outsourced teams meet target KPIs and ongoing training needs are addressed regularly.
• Partner with key stakeholders across the Trust & Safety department to identify skill gaps, align training efforts with organizational goals, and drive a culture of continuous improvement.
• Monitor and measure the effectiveness of training programs through performance metrics, feedback sessions, and quality assessments, refining programs as needed.
• Stay informed about trends in trust and content integrity, ensuring training materials evolve to meet emerging requirements and uphold Trustpilot’s mission.
• Improve standard operating procedures and content policies for both internal and outsourced teams.