Learning & Development Specialist at CXtec Inc.

Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

85000.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning And Development, Sales Enablement, Instructional Design, Training Needs Assessment, Onboarding, Leadership Development, Career Pathing, Coaching, Communication, Facilitation, Data Analysis, CRM Integration, E-Learning, Adult Learning Principles, Performance Metrics, Project Management

Industry

IT Services and IT Consulting

Description

For more than 45 years, CXtec has been helping organizations maximize value in their IT investments. We are the largest secondary market network hardware provider in North America. Today, we remain focused on providing creative lifecycle management solutions for organizations of all sizes, all over the world. We are seeking a dynamic Learning & Development (L&D) Specialist to build, deliver and continuously improve the programs that power our people. In this role, you will accelerate employee readiness, strengthen sales performance and support career development across the organization. You will blend instructional design expertise and sales enablement knowledge with data-driven learning analytics to deliver impactful learning experiences that help our teams perform at their highest potential. This role requires the ability to collaborate with multiple stakeholders as well as interact and build trusted relationships across all levels of the organization. If you are passionate about developing others, creating scalable learning solutions and building a culture of growth—this role is for you. The annual base salary range for this position, based out of Syracuse, NY, is $70,000 - $85,000. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs. This position is located in Syracuse, NY and requires onsite work. What you'll be doing: Design & Delivery * Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives * Build structured role‑based learning paths for all departments, integrating product, process and industry knowledge. * Design and deliver blended learning programs (virtual ILT, e‑learning, microlearning and job aids) using ADDIE and adult-learning best practices. * Work cross‑functionally with department leaders to prioritize capability gaps and ensure learning plans align with business goals. * Collaborate with subject matter experts to ensure training content is accurate, relevant and aligned with industry best practices. * Design, deliver and mange train-the-trainer programs (SME‑driven) to ensure accurate and consistent learning experiences occur. Onboarding & New Hire Integration * Create onboarding templates and checklists. * Ensure onboarding is standardized, welcoming and culturally aligned. * Lead new hire onboarding and equip managers for role-specific onboarding. Sales Enablement & Methodology * Translate go‑to‑market priorities into actionable training that supports performance outcomes. * Reinforce sales methodology (LEAD Above) through practice, coaching and work-embedded learning. * Partner with Sales Ops/RevOps to embed learning into CRM workflows. Employee & Leadership Development * Develop and deliver new manager onboarding and leadership development programs. * Design and manage leadership development programs for supervisors, managers and emerging leaders. * Support development initiatives that strengthen leadership capability and internal bench strength. Career Pathing & Internal Mobility * Build and maintain career pathways, ladders, competency models and high‑potential development programs. * Partner with leadership team to identify readiness and succession needs. Manager Capability & Coaching * Equip managers with tools and strategies to reinforce learning and coaching within their teams. * Coach and support managers in conducting effective performance and career development conversations. Content & Tools * Build and maintain an enablement content library (playbooks, talk tracks, scenarios, demos) with clear version control and sunset rules. * Leverage platforms such as LMS, content management and learning analytics tools. * Develop and maintain compliance training and enterprise learning requirement calendar. Measurement & Continuous Improvement * Develop and manage a KPI framework that defines success metrics for each training initiative. * Solicit feedback, conduct evaluations and build dashboards and reports that measure training effectiveness, adoption, behavior change and business impact. * Track and analyze key indicators including time‑to‑proficiency, skill acquisition, performance outcomes and productivity lift. * Integrate LMS analytics, performance data and stakeholder input to refine programs and guide decision-making. * Deliver KPI insights and recommendations to leadership, supporting strategic planning and performance improvement. What we're looking for: * BA/BS in Education, Human Resources, Organizational Development or related field; relevant certifications welcomed. * 4+ years of progressive experience in L&D, Sales Enablement or training within a corporate environment. * Background in technology sales or lifecycle services a plus. * Certification or practical fluency in one or more sales methodologies a plus. (LEAD Above, SPIN, MEDDICC, Challenger, Sandler). * Proficiency with learning management systems and e-learning platforms. * Experience integrating training with CRM and enablement stacks (e.g., Salesforce, HubSpot, Sales LinkedIn Navigator, ZoomInfo, major LMS). * Demonstrated expertise with instructional design models (ADDIE) and evaluation (Kirkpatrick). * Strong communication, facilitation (virtual and in‑person), and interpersonal skills. * Experience owning and executing initiatives from start to finish. * Self-motivated and able to plan, organize and prioritize work independently. * Proficient in MS Office. What we offer: * Health insurance and prescription drug coverage * Dental and Vision insurance * Company-paid life insurance and voluntary life options * Company paid short and long-term disability coverage * Critical illness, accident and hospital indemnity insurance * Flexible spending accounts * Identity Theft & Fraud Protection * Legal insurance * Pet insurance * Traditional and Roth 401(k) retirement plan with company match * Tuition reimbursement * Employee Assistance Program * Paid vacation, sick/personal days and holidays * Company paid, attached garage parking Join the best that Downtown Syracuse has to offer: * State of the art office space * Unlimited Starbucks coffee and flavored water * Team building * Volunteer opportunities * Onsite gym * Casual dress * Walking distance from Armory Square, The Landmark and so much more As a condition of employment, upon offer, candidates will be required to participate in a background check and complete a pre-employment drug screen. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, sex, sexual orientation, protected veteran or military status, disability, marital or familial status, domestic violence victim status, gender identity or expression, criminal history, citizenship, immigration status or any other legally protected class.

Responsibilities

The Learning & Development Specialist will design, deliver, and improve training programs to enhance employee readiness and sales performance. This role involves collaborating with stakeholders to align learning solutions with organizational goals and measuring the effectiveness of training initiatives.