We are seeking a passionate and experienced Learning and Development Specialist to support the ongoing training needs of our team. This role is responsible for the design, delivery, and continuous improvement of the credit union’s training programs to ensure that employees are equipped with the knowledge, skills, and tools to perform at their best—aligning training initiatives with the organization’s strategic goals and vision. In addition, this position develops and presents financial education materials for community outreach and business development efforts, promoting financial literacy and strengthening community relationships.

• Design, develop, and deliver training programs for credit union employees, including onboarding, upskilling, cross-training, and compliance training.
• Facilitate in-person and virtual training sessions to improve overall employee effectiveness and performance.
• Conduct Training Needs Analysis (TNA) in collaboration with supervisors and managers to identify skills gaps and prioritize training initiatives.
• Maintain and update training materials, SOPs, job aids, and learning management system (LMS) content.
• Monitor and assess training effectiveness through assessments, observations, and feedback loops; continuously improve training content.
• Maintain training records and compliance documentation to meet internal standards and external regulations.
• Collaborate with department leaders and cross-functional teams to ensure training aligns with credit union goals and standards.
• Develop and present financial education materials and activities for community outreach and business development in support of strategic initiatives
• Qualifications:
• A two-year degree in communication or organizational development, or completion of a specialized certification or licensing recognized in the industry.
• 2–4 years of experience in a training role, preferably within a financial institution.
• Strong knowledge of adult learning principles, instructional design, and facilitation techniques.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office and Learning Management Systems (LMS).