JOB SUMMARY

We are seeking a dynamic and experienced Learning and Development (L&D) Specialist to join our team in delivering consistent, high-impact learning experiences across Pulte Financial Services. This role will focus on developing, implementing, facilitating, and maintaining a wide range of training programs, from process-specific technical instruction to broad industry overviews.
The ideal candidate will possess strong facilitation skills, a background in instructional design, and experience supporting learning needs in a mortgage banking or financial services environment. In addition to training delivery, this role will play a key part in creating engaging, interactive learning materials using design tools
This role will collaborate closely with subject matter experts (SMEs), department leaders, and cross-functional teams to support both tactical training needs and strategic initiatives – ensuring all activities align with state and regulatory requirements.

REQUIRED EDUCATION/EXPERIENCE/SKILLS

• High school diploma or equivalent
• Minimum 2 years of experience in learning and development, training, or instructional design
• Experience facilitating training to both in-person and remote audiences
• Mortgage banking experience, particularly in loan origination, processing, and/or underwriting
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Exceptional
• Effective analytical, troubleshooting, collaboration and conflict resolution skills.
• Excellent listening, oral and written communication skills.
• Excellent facilitation and presentation reporting skills.
• Exceptional organizational and time management skills with ability to manage multiple priorities
• Demonstrated experience applying adult learning principles to content delivery and design

Preferred:

• Bachelor’s degree in Education, Instructional Design, Organizational Development, or related field
• Familiarity with Learning Management Systems (LMS)
• Proficiency in digital content design tools such as Canva, Adobe Creative Suite, and eLearning software such as Adobe Captivate, Lectora, and Camtasia
• Experience developing and delivering both synchronous and asynchronous learning experiences
• Background in project management, including scoping, timelines, and stakeholder communication

SALARY RANGE FOR COLORADO ONLY: $78,000 to $85,000 annually depending upon experience.
This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an
equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte’s core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
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• Facilitate engaging, learner-focused training sessions for new hire onboarding, Mortgage Banking One (MB1), customer service, and internal systems (Empower, iPath, Mortgage Underwriter, OneView, ELF, etc.)
• Design, develop, and update instructional materials and resources in various formats (eLearning, instructor-led, virtual instructor-led, video, job aids, etc.)
• Serve as a training consultant to front-line leaders by identifying performance gaps and proposing training-based solutions
• Support organizational change initiatives by creating and delivering relevant training aligned to business needs
• Conduct learning needs assessments and recommend appropriate instructional approaches
• Apply adult learning principles to ensure materials are accessible, engaging, and impactful across different learning styles
• Implement learning measurement strategies to evaluate program effectiveness and guide continuous improvement
• Manage multiple training projects from concept to execution with minimal supervision
• Collaborate on strategic department initiatives and contribute to enterprise-wide learning efforts