Bachelor’s degree in Human Resources, Business Administration, Education, Psychology, Communications, or a related field.
4 to 6 years of experience in soft skills training, including at least 2 to 3 years within a contact centre, collections, or virtual banking environment.
Demonstrated experience designing and delivering behavioural programmes for voice and digital channels.
Ability to translate learning needs and business requirements into engaging and practical learning experiences.
Understanding of UAE telemarketing and consumer protection requirements. Banking or financial services experience is strongly preferred.
Confidence working with Subject Matter Experts and employees across different levels of the organisation.
Arabic language skills are an advantage.
Responsibilities
Bachelor’s degree in Human Resources, Business Administration, Education, Psychology, Communications, or a related field.
4 to 6 years of experience in soft skills training, including at least 2 to 3 years within a contact centre, collections, or virtual banking environment.
Demonstrated experience designing and delivering behavioural programmes for voice and digital channels.
Ability to translate learning needs and business requirements into engaging and practical learning experiences.
Understanding of UAE telemarketing and consumer protection requirements. Banking or financial services experience is strongly preferred.
Confidence working with Subject Matter Experts and employees across different levels of the organisation.
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