Learning & Development Supervisor at Orange EG

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Evaluation, Material Updates, Soft Skills Training, Quality Checks, Administration, Communication, Supplier Relations, Statistical Reporting, Budget Tracking, Creative Thinking, Analytical Skills, Planning, Organizing, Customer Orientation, Teamwork

Industry

Telecommunications

Description

Purpose of the job Deliver & administer functional & non-functional training courses. As well as design and develop all developmental activities for relevant accounts. Duties and responsibilities Conduct training sessions as part of the functional training plan. Evaluate the new hires in the induction through different assessments and role plays. Ensure regular updates to the materials. Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems. Conduct regular refreshment sessions to cover the gaps and areas of enhancement. Design and conduct training sessions for soft skills. Ensure standard quality checks of training delivery and administration as per the departments policies. Assist in the administration of training programs. Ensure consistent information and skill delivery in all training activities provided to employees. Keep training material updated with new product and services or any other related changes. Issue activities and progress reports to document work process. Revise all sources of information to ensure updated data collection and knowledge. Design & Implement functional academies with their related structure & content. Work on RFPs & review suppliers proposals. Handle supplier relations & related logistics. Develop all related forms & communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees. Handle all supplier related communications & logistics as stationary, payment, pre & post course actions. Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees. Track the training budget versus expenses for the concerned departments. Develop channels to stay connected with employees and assess potential needs. Job specification Education Bachelors degree in Telecom /communications engineering or Business Informatics Certificate/Diploma in HR or training is preferred; or previous Training. Experience Minimum 5 years of experience, 3 of which in a similar field in a corporate environment. Good knowledge of training providers in Egypt and the Middle East. Good knowledge of learning & Development tools and processes Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT) Skills and abilities Fluent English both spoken and written. Excellent computer working skills. Good internet searching and presentation skills. Flexible and able to learn and apply new knowledge. Result oriented with an ability to meet tight deadlines. Very strong communication skills and able to work within a team. Planning and organizing skills. Customer and quality oriented. Creative thinking and analytical skills.

Responsibilities

The Learning & Development Supervisor is responsible for delivering and administering training courses, as well as designing and developing training materials. They will evaluate new hires, ensure quality training delivery, and maintain updated training content.