Learning & Development Trainer at Betty Job Board

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Customer Service, Presentation Skills, Facilitation Skills, Learning Management System, Content Creation, Coaching, Organizational Skills, iGaming Experience, Microsoft Office, Google Workspace, E-Learning Software, Interactive Content, Knowledge Bases, Performance Tracking, Industry Trends

Industry

Entertainment Providers

Description

About us: Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: We are honest - we value honesty in all aspects. Bring the Olives - we offer premium customer experience. Think Big - we believe in always striving for more. Key Responsibilities: Design and deliver comprehensive customer service training programs across two locations, utilizing both online and in-person training formats. Create interactive and engaging learning experiences through games, role-playing, and evaluations. Maintain accurate attendance records and performance scorecards for trainees, tracking their progress and providing feedback. Collaborate with the Operational Excellence team to align training programs with operational standards and identify areas for improvement. Develop, update, and manage internal and customer-facing knowledge bases to ensure content is accurate, relevant, and user-friendly. Record and produce high-quality educational videos for onboarding, product updates, and ongoing skill enhancement. Maintain and optimize the Learning Management System to ensure resources are accessible and promote continuous learning. Stay up to date with industry trends, customer service best practices, and new tools to enhance training effectiveness. Conduct training needs assessments to tailor content for different teams and ensure alignment with company goals. Provide coaching and support to trainees post-training to ensure knowledge retention and application in day-to-day operations. Requirements: Proven experience as a trainer or similar role in customer service, preferably in a fast-paced or multinational environment. Excellent presentation and facilitation skills, with the ability to engage diverse audiences. Familiarity with creating and implementing training materials, such as videos, guides, and interactive content. Experience managing a Learning Management System and maintaining training records. Strong understanding of customer service principles, tools, and processes, including knowledge bases and quality assurance practices. Proficiency in Microsoft Office, Google Workspace, and e-learning software (e.g., Articulate, Adobe Captivate). Ability to manage multiple training projects and locations, meeting tight deadlines. Self-starter with excellent organizational skills and a passion for developing others. Еxperience in iGaming industry What we offer: Competitive salary Premium Health insurance Career and skills development opportunities Fun and collaborative team environment New modern office space

Responsibilities

Design and deliver comprehensive customer service training programs across two locations, utilizing both online and in-person training formats. Collaborate with the Operational Excellence team to align training programs with operational standards and identify areas for improvement.