Learning & Engagement Manager at Soapy Joes Group Inc

Santee, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

38.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Training, Service Training, Coaching, Learning Design, Certification Programs, Employee Engagement, Performance Management, Secret Shop Analysis, Curriculum Development, Field Leadership, Cross-functional Communication, Data Analysis

Industry

Motor Vehicle Manufacturing

Description

Description Position Summary The Learning & Engagement Manager drives frontline performance through sales and service training, coaching, and certification programs—while reinforcing company culture through communication, recognition, and engagement initiatives. This role is highly field-focused, partnering directly with site teams to improve the customer experience and elevate employee capability. Key Responsibilities Sales & Service Learning Design, launch, and own Sales & Service certification programs Coach CSRs in the field to improve sales behaviors, service quality, and consistency Support and eventually certify CSR III readiness using structured rubrics (evolving into classroom-based certification) Build scalable training solutions that connect directly to operational performance Field Coaching & Enablement Travel regularly to sites to provide hands-on coaching and feedback Partner with Site Leaders to reinforce training, identify gaps, and drive improvement Act as a visible, trusted resource for frontline teams Supports learning initiatives, including Train-the-Trainer programs, by equipping managers to effectively coach sales and service skills. Quality Insights & Continuous Improvement Own the Secret Shop program; analyze results for trends and performance gaps Monitor customer feedback channels (reviews, socials, surveys, complaints) to identify trends Translate insights into targeted training, coaching, and communication plans Culture & Engagement Reinforce Soapy Joe’s culture through field presence, recognition, and engagement initiatives Support company events, team builds, and culture moments (e.g., Town Halls, annual events) Ensure culture shows up consistently in how teams sell, serve, and interact Communication Support clear, consistent communication to field teams tied to training, initiatives, and business priorities Partner cross-functionally to align messaging with operational goals Measurement & Reporting Track key metrics including sales performance, service quality, certification progress, engagement, and participation Use data to identify opportunities and continuously improve programs Requirements Qualifications 3+ years in training, learning & development, operations, or field leadership Strong coaching skills with the ability to influence frontline behavior Experience building or facilitating training programs preferred Comfortable working in the field and building relationships across locations Organized, self-directed, and highly adaptable Compensation & Schedule $38/hour, 35 hours/week Flexible schedule with regular field travel (including occasional evenings/weekends as needed) Mileage reimbursement Physical Requirements Frequent travel between locations (driving required) Ability to stand and walk for extended periods during site visits and training Ability to lift and carry up to 25 lbs (training materials, event setup) Ability to bend, reach, and set up training/event spaces Ability to work in indoor and outdoor environments, including variable weather conditions

Responsibilities

The Learning & Engagement Manager drives frontline performance through sales and service training, coaching, and certification programs. They are also responsible for reinforcing company culture and analyzing customer feedback to improve operational quality.