Learning Experience Consultant at TaskUs

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Learning Analytics, Adult Learning Theory, Learning Needs Analysis, Curriculum Development, Storyboarding, Script Writing, Train-the-Trainer, Learning Assessment, E-Learning Design, LMS Administration, Project Management, Stakeholder Collaboration, Performance Analysis, Facilitation, Technical Literacy

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The LX consultant will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization. The Learning Experience consultant will: Provide instructional design services to the following key functions: Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches. Operations Management, Quality and PST to address performance gaps in production. Organizational Development (OD) for continuing education and skills enhancement. Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates). Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: Analyzing learning needs. Conduct audience, context ,content, and available performance analysis when determining a design for a particular project. Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data. Determining required skills and competency levels for learners/ participants. Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning. Identifying training objectives and performance targets. Determine target objectives for identified learning content and target audience. Defining instructional design strategy. Identify the best method to deploy learning experience or instructions. Scoping/outlining training content. List details of proposed training content , indicating duration and method. Building training curriculum/lesson plan. Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed. Writing storyboards/scripts. Collaborate with SMEs in finalizing learning content that is critical for learners/ participants. Write storyboards for e-learning content for NMD to develop using the most appropriate authoring tool. Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information. Designing facilitator and participant guides. Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom. Write information that will aid learning and engagement for participants for brick and mortar or virtual classrooms. Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions. Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course Provide feedback to identified participants after the sessions, as appropriate. Creating knowledge and skills assessments. Design and write appropriate means to measure and evaluate learning and knowledge of participants. Evaluating learning effectiveness. Gather relevant data comparison of performance and training effectiveness. Collaborate with key departments to gather and collate relevant data for evaluating learning. Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation. Collaborate with project team members and relevant departments to identify points to improve. Suggest ways to improve and/or sustain performance based on results of evaluation. Discover and implement techniques to drive online learning adoption and content usage. Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation. Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines. The success of the LX consultant will be measured through: Implementing training programs that reflect a learner-centered teaching philosophy. Addressing identified learning/performance gaps. Improving training absorption and retention. Hitting defined KPI targets/goals. Adhering to agreed timelines. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. EDUCATION Bachelor’s degree or equivalent in Instructional Design or closely related course. A master's degree in Instructional Design, Distance Education or Educational Technology is a plus. WORK EXPERIENCE 3-5 years designing learner-centered training programs and developing related training materials. 3-5 years conducting learning needs analyses to identify situations addressable by training solutions. Working knowledge of adult learning, instructional design, and evaluation principles and practices. Drafting measurable training goals and learning objectives (in all three learning domains). Developing appropriate learning assessment strategies and instruments. TECHNICAL SKILLS Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications). Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) Experience with E-Learning design principles, practices, and platforms (LMS). OTHER SKILLS Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing. Demonstrated ability to interact with peers, management and other departments in a professional manner. Strong organizational and interpersonal management skills. Ability to manage time effectively and efficiently. Self-motivated and directed with keen attention to detail. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The Learning Experience Consultant provides thought leadership in instructional design to deliver learner-centered training solutions across various organizational functions. Key duties include analyzing learning needs, designing curricula, writing storyboards, and evaluating training effectiveness through data analytics.