If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Professional 308
Pay Range: $73,000.00 - $109,400.00
Job Description
We’re looking for a Learning Experience Designer to join our Operations Training team, a dynamic shared services group that supports both the Student Support and Service Desk departments. In this role, you’ll collaborate across teams to design engaging learning experiences that empower new hires to confidently support our students. If you’re passionate about creating innovative, learner-centered content that drives performance and sparks growth, we’d love to hear from you!

Essential Functions and Responsibilities:

• Designs and participates in projects that involve cross-functional, agile teams by developing engaging, and effective learning experiences that impact employees
• Conducts user research including SME interviews, surveys, and usability testing
• Designs learning experiences achieving robust outcomes in both training courses and the affective/ non-cognitive domain
• Understands adult learners, and designs experiences accordingly
• Wireframes actionable learning interactions and iterates designs based on efficacy and usability studies
• Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes
• Efficiently produces multiple approaches for usability testing, AB testing and stakeholder presentations
• Contributes collectively with other developers, and trainers, to ensure technical feasibility of designs
• Ensures learning design and content development are completed on time and within budget and meets standards of quality
• Collaborates with peers to apply and drive best practice learning experience design
• Works mostly with situational and highly complex projects or assignments
• Develops and maintains collaborative relationships with stakeholders
• Stays current with trends, leading science and innovations, and research in learning science, instructional media, UI/UX and learner behavior
• Successfully collaborates with stakeholders to ensure designs are aligned with desired outcomes
• Reviews feedback and uses it to improve content or to provide recommendations for learning experience improvements
• Ensures developed curriculum meets or exceeds desired outcome metrics and improves the training experience
• Provides training as needed
• Models leadership and professionalism
• Fulfills other duties as assigned

Qualifications

Knowledge, Skill and Abilities

• Experience applying design strategies informed by learning and behavioral sciences, instructional design, and interaction/web/eLearning design principles
• Experience in developing and implementing learning experiences/eLearning from ideation through implementation and analysis
• Basic to intermediate project management skills and “hands on” tactical management of learning experience product development, agile experience preferred
• Excellent written, oral, presentation, and interpersonal skills
• Experience with qualitative and quantitative primary research methods
• Ability to analyze and interpret data to drive future design improvements, direction, and to quantify and validate design effectiveness
• Proficiency in design tools, such as Invision, Articulate and Photoshop, to rapidly create both low- and high-quality asynchronous trainings
• Ability to work collaboratively and creatively in a fast-paced, agile environment
• Conceptual knowledge of web/software development
• Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience

Education

• Bachelor’s degree in instructional design or a related field

Experience

• 2 years of experience in product design content following a user-centered design
• Strong portfolio of learning product design

Experience in lieu of education
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

Preferred Qualifications

• Master’s degree in related field.
• Ability to travel 5-10%

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law

• Designs and participates in projects that involve cross-functional, agile teams by developing engaging, and effective learning experiences that impact employees
• Conducts user research including SME interviews, surveys, and usability testing
• Designs learning experiences achieving robust outcomes in both training courses and the affective/ non-cognitive domain
• Understands adult learners, and designs experiences accordingly
• Wireframes actionable learning interactions and iterates designs based on efficacy and usability studies
• Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes
• Efficiently produces multiple approaches for usability testing, AB testing and stakeholder presentations
• Contributes collectively with other developers, and trainers, to ensure technical feasibility of designs
• Ensures learning design and content development are completed on time and within budget and meets standards of quality
• Collaborates with peers to apply and drive best practice learning experience design
• Works mostly with situational and highly complex projects or assignments
• Develops and maintains collaborative relationships with stakeholders
• Stays current with trends, leading science and innovations, and research in learning science, instructional media, UI/UX and learner behavior
• Successfully collaborates with stakeholders to ensure designs are aligned with desired outcomes
• Reviews feedback and uses it to improve content or to provide recommendations for learning experience improvements
• Ensures developed curriculum meets or exceeds desired outcome metrics and improves the training experience
• Provides training as needed
• Models leadership and professionalism
• Fulfills other duties as assigne