Full job description

About the Role:

As a Program Coordinator, you will be responsible for overseeing and managing various projects and programs within our organization. You will ensure the successful delivery of program outcomes through effective planning, execution, and evaluation. This role involves coordinating with multiple stakeholders, managing resources, and ensuring that projects are completed on time and within budget.

Key Responsibilities:

Program Management: Oversee the development, implementation, and evaluation of programs. Ensure programs align with organizational goals and objectives.

Stakeholder Engagement: Liaise with internal and external stakeholders, including clients, partners, and community members, to ensure effective communication and collaboration.

Resource Allocation: Manage program budgets, allocate resources efficiently, and ensure cost-effective operations.

Reporting: Prepare detailed reports on program progress, outcomes, and impacts for internal and external stakeholders.

Compliance: Ensure all programs comply with relevant policies, regulations, and best practices.

Team Leadership: Provide leadership and support to program staff, including training and development opportunities.

Qualifications:

Education: Bachelor’s degree in Project Management, Business Administration, or a related field. Relevant certifications (e.g., PMP) are a plus.

Experience: Minimum of 3-5 years of experience in program coordination or project management, preferably within a similar industry.

Skills:

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficiency in project management software and tools.

Ability to work independently and as part of a team.

Strong analytical and problem-solving skills.

Benefits:

Competitive Salary: Reflective of experience and qualifications.

Professional Development: Opportunities for ongoing training and career growth.

Work Environment: Supportive and dynamic team culture.

Flexibility: Potential for hybrid work arrangements.

Application Process:

Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and why they are a suitable fit for this role.

www.lhr.net.au

www.labourhireandrecruitment.com.au

Company Overview

Full job description

Life at BOUNCE

BOUNCE is more than a workplace, it's a movement. With over 6.5 million customers each year, 3,000+ team members, and venues across the globe, we're leading the way in action-adventure entertainment, creating experiences that inspire movement, self-expression and human connection.

At the heart of BOUNCE is our Tribe. From our Hosts bringing the love on the floor to the specialists behind the scenes supporting our growth, every person plays a role in bringing our mission and purpose to life.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our people.

As we continue our journey towards our Road Trip to 100 venues, one thing becomes increasingly important: ensuring every team member, in every venue, has the skills, knowledge and confidence to perform their role safely, consistently and with passion.

That's where you come in.

Your Mission

Reporting to the Head of People & Culture, you'll lead the team responsible for creating the learning experiences, systems and capability frameworks that help our people build confidence, develop the right skills and perform at their best from day one.

This isn't about delivering training for training's sake. It's about creating learning experiences that are unmistakably BOUNCE, giving our people the confidence, skills and mindset to create magic moments for every customer.

You'll shape how people learn at BOUNCE by designing practical learning journeys, building capability frameworks, evolving our learning systems and giving leaders confidence that their teams are ready to deliver safe, consistent and exceptional experiences.

As we continue on our Road Trip to 100 venues, you'll help ensure we can grow without losing what makes us special, because every great customer experience starts with a capable, confident and connected team.

Why This Role Is Different

Most learning roles focus on delivering content. This role is about building the systems behind capability.

You'll lead the team responsible for defining role requirements, creating learning pathways, validating competence and providing visibility of capability across the business.

Your work will influence how quickly new team members become productive, how consistently our venues operate, how effectively new venues are onboarded, and how confidently leaders can assess readiness within their teams.

You'll have the opportunity to shape how capability is built across one of Australia's most exciting growth businesses while creating systems that support thousands of team members today and many more in the future.

What You'll Be Doing

Capability Architecture & Frameworks

• Design and own the capability architecture across operational roles
• Build competency frameworks that clearly define role expectations, required skills and readiness standards
• Create structured learning pathways that support onboarding, development and progression within role
• Define what good looks like and establish consistent capability expectations across the network
• Ensure capability standards evolve alongside business needs and growth
• Learning Systems & Governance