Learning Experience Manager at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Consulting, Stakeholder Engagement, Discovery Facilitation, Human-Centred Design, Learning Science, Data Literacy, Capability Mapping, Problem Diagnosis, Outcome Definition, Strategic Influencing, Communication, Project Management

Industry

Financial Services

Description

Create your best future and join Westpac as a Learning Experience Manager. At Westpac, learning is evolving. We’re moving beyond traditional training towards improving performance in real, practical ways - focusing on what drives capability and outcomes, not just building courses. As part of the Learning Business Partnering team, you’ll play a key role in how we approach capability uplift across the organisation. You’ll work with senior stakeholders, subject matter experts, and delivery teams to bring clarity to complex problems and ensure initiatives are set up to deliver meaningful business impact. What’s the role? As a Learning Experience Manager, you’ll own initiatives end-to-end, from early problem definition through to measurable outcomes. You’ll work with the business to understand performance challenges, define clear outcomes and success measures aligned to real business needs. You’ll lead discovery with stakeholders and SMEs to clarify problems, priorities and success criteria. From there, you’ll partner with design and delivery teams to progress the work, maintaining intent and delivering outcomes. You’ll stay accountable across the lifecycle, from discovery through to deployment and evaluation, ensuring outcomes are delivered. You’ll often work across multiple initiatives and stakeholder groups simultaneously, helping prioritise effort for greatest impact. This is not a traditional L&D role. You won’t be responsible for designing or building solutions. Instead, you’ll work with specialists to ensure the right approach is agreed and successfully delivered. This is a hybrid role based in Sydney, Melbourne or Brisbane, with a minimum of two days per week in the office to support collaboration and team connection. What do I need? * Proven experience in performance consulting, diagnosing business or performance problems, identifying root causes and underlying behavioural drivers - not defaulting to training * Strong stakeholder engagement skills, with confidence working with senior leaders and influencing direction * Experience facilitating discovery workshops, aligning diverse stakeholder views, and clarifying problems, outcomes and value * Ability to define clear outcomes and success measures tied to business performance, not activity * Experience defining performance and capability needs, mapping learner experiences and shaping outcome‑driven interventions * A practical understanding of human‑centred design, learning science and contemporary capability approaches, and how these inform problem definition and decision-making * Strong data literacy, with the ability to interpret performance, operational and learner experience insights to inform decisions and recommendations * Comfortable working in ambiguity, asking the right questions and challenging thinking, respectfully * Strong communication skills, with the ability to simplify complex ideas and bring others along * Self-driven and proactive, with the ability to manage multiple initiatives at once Nice to have * Experience contributing to large‑scale capability uplift or workforce performance initiatives * Ideally, you’re comfortable using a range of AI tools to accelerate the speed and improve the quality of your work. A bonus is you are proficient in AI-enabled learning tools. * Experience working within hybrid or multi‑team delivery environments Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

The Learning Experience Manager owns capability uplift initiatives end-to-end, focusing on diagnosing performance challenges and defining measurable business outcomes. They partner with design and delivery teams to ensure interventions drive real business impact rather than just creating traditional training courses.