Learning Experience Specialist

at  IVEY BUSINESS SCHOOL FOUNDATION

Position: Learning Experience Specialist
Location: London, Ontario
Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.
Hiring Range: $57,594 - $72,018
Application Deadline: November 7th, 2024 at 11:59PM.

POSITION OVERVIEW:

The Learning Experience Specialist is characterized by a fervent passion for employing innovative pedagogy and technology to enhance instructional design in virtual and live class settings for Ivey’s degree and non-degree programs. Taking on ownership and accountability for a spectrum of degree and non-degree initiatives, they utilize robust project management skills and technology insights to craft industry-leading virtual, hybrid, and live learning experiences for Ivey learners.
Engaging in collaborative efforts with subject matter experts (SMEs), Learning Experience Designers, and both internal and external Ivey customers, the specialist is responsible for generating learning materials such as graphics, videos, simulations, and interactive learning experiences. The creation of these learning experiences involves the application of tested instructional design theories, practices, and methods, encompassing activities such as gathering, scoping, building, testing, training, implementing, maintaining, and providing training to internal and external customers.
Tasks and projects are consistently delivered in a timely and accurate manner, demonstrating good judgment in flagging obstacles and offering observations for continuous improvement. The specialist also plays a pivotal role in gathering and analyzing market research, user data, and course feedback data to assess new and existing programs and projects, identifying critical areas for improvement across EdTech’s initiatives. They remain committed to ongoing research, staying abreast of modern learning design, technology, and accessibility principles, and recommending novel approaches to continually optimize Ivey’s delivery of business learning.
Functioning as a key strategic contributor to EdTech, they thrive in a highly experimental environment, collaborating with a diverse team across various learning channels and programs. Recognized as a problem-solver, partner, and trusted colleague to Learning Experience Designers and SMEs, the specialist actively contributes to maintaining EdTech Lab’s reputation as a knowledge hub for teaching innovations and best practices.

DEVELOP, PRODUCE AND IMPLEMENT VIRTUAL LEARNING EXPERIENCES

• Work with faculty, Learning Experience Designers, CTS, or other stakeholders to develop courses, modules, or experiences for both the conversion of existing content and the deployment of new content into a blended learning environment, including design, build, quality assurance, and deployment activities.
• Manage the implementation, maintenance, and optimization of digital learning tools – including e-learning platforms, video conferencing, and other related software ensuring each deliverable reflects educational requirements, pedagogical standards, and design expectations set out by SMEs and EdTech Lab.
• Direct our video production team and graphic designers to produce multimedia learning assets.
• Work with SMEs to coordinate content assets and videos for instructor-led classroom and virtual learning products.
• Review scripts, storyboards, learning content assets, and videos; ensure all materials are clear, concise, and consistent. Work with faculty, external contractors, and partners to coordinate logistics of design meetings and video recording.
• Build components of online activities, implement learning activities/tasks, construct summative/formative assessments, and develop digital content.
• Ensure compliance of deliverables with all applicable standards, legislation, and regulatory requirements, including Accessibility for Ontarians with Disabilities Act (AODA), WCAG, and applicable copyright and privacy legislation at a provincial and federal level of digital content. Conduct ongoing research to advance best practices for accessible learning.
• Liaise with internal EDI committee, faculty, and the Director of Culture and Inclusion to implement standards for inclusive learning content and environments.
• Lead and create quality assurance processes and documentation for new and existing learning experiences to ensure accessibility standards are met and exceeded. Generate media and visuals to enhance learning experiences.

QUALIFICATIONS:

Education and Experience:

• Undergraduate degree in business or education; graduation from one of Ivey’s degree programs is considered an asset. Certificates in specific coding languages, learning design, and web accessibility are also an asset.
• 2-4 years of work experience in UX design or e-learning design role attained through a combination of employment and educational experiences. Experience in the higher education sector and experiential learning is an asset.
• Knowledge of business fundamental theories and concepts; familiarity with Ivey (or similar institution) content and learning pedagogy would be an asset.
• Appreciation and understanding of UI/UX, graphic design, and/or front-end design, multimedia asset design, including graphics and videos using tools such as Adobe Creative Cloud is considered an asset.

Skills and Abilities:

• Exceptional abilities to communicate content in verbal and written formats, following established style and brand guidelines; experience working on scoped projects with clients is considered an asset.
• Demonstrated competence in Microsoft Office suite products, including Word, Excel, PowerPoint, Outlook, and SharePoint / OneDrive.
• Proficiency with various learning technologies and interest in new developments is considered an asset.
• Exceptional proficiency in time management, along with a proven ability to handle multiple projects concurrently, while taking on quality analysis, quality control, and auditing responsibilities for one’s own work.
• High level of digital fluency; experience working with learning management systems, graphic tool systems and HTML is considered an asset.
• Resourceful self-directed starter with ability to independently conduct research, plan, and execute to resolve assigned challenges.
• Passionate learner who continually seeks to enhance their professional expertise through research and exposure to new concepts within the realm of best practices in higher education.
• Collaborative team player with an innate talent for nurturing positive connections among team members, stakeholders, and leaders.