You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Location: hybrid
The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.
As part of Operational Learning & Performance’s Learning Ongoing Delivery, this role is required to facilitate learning to associates across Canadian Operations, through in-class and remote delivery. Learning Facilitators are accountable to deliver learner-centric training programs to large sized groups across locations, adjusting their facilitation approach in the moment to meet learner needs/styles while continuing to drive program objectives.
The Learning Facilitator will identify, communicate and mitigate learner risk/fit, operating as an informal leader to model and instill the Sun Life values in all their learners.

• Deliver world class learning to the Sun Life standard expected.
• Facilitate and support learner-centric training programs to multiple audiences, in multiple locations.
• Manage new hire groups of up to 20 learners per session.
• Adjust facilitation approach “in the moment” to meet learner needs/styles while continuing to drive program objectives.
• Engage learners through discussion / questioning / visual aids / tools / activities.
• Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners.
• Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
• Coordinate all aspects of learning delivery.