SKILLS & EXPERIENCE

• Knowledge in operational HR, payroll and WFM, as well as the overall market is essential.
• elementsuite knowledge is an advantage.
• Ability to differentiate learning delivery based on customer requirements.
• Awareness of the different learning needs of a diverse customer base is essential.
• Experience of differentiating learning delivery based on learner needs is essential.
• Reactive adaptation of learning delivery.
• Experience in client facing learning environments.
• An excellent leaner and listener with strong critical thinking, analytic and interpersonal skills.
• Ability to travel and willingness to stay away from home when required.
• Focused, reliable, driven and can work on own initiative.
• Strong interpersonal skills
• Excellent communication skills
• Good planning and organisational skills
• Excellent presentation skills both written and oral.
• Drive to develop continuous CPD.

ABOUT THE ROLE

Our Customer Learning Service is aimed at enabling Zellis customers to release the full benefits from our solutions and support the adoption of good practice. Currently our Customer Learning team provides a catalogue of classroom and online learning to support customers in the use of Zellis solutions.
Reporting to the Head of Customer Learning, this permanent role will deliver the tailored learning sessions to customers and support the development of the e-Learning courses to upskill them to be fully versed and knowledgeable in our products, enabling them to get maximum return on their investment and become self-sufficient in its use and development.
The role of the Customer Learning team is to support customers during their onboarding into Zellis (i.e., as part of the implementation project), support through periods of change (e.g., functionality release), in addition to supporting customers continued CPD.
The delivery can be on client site or via remote ‘Teams’ type sessions.

ROLE ACCOUNTABILITIES & RESPONSIBILITIES

• Deliver tailored learning session to customers on the elementsuite system in line with the course outline, building out your knowledge to deliver training on the full suite of Zellis products.
• Continuously review and update our training courses to deliver sessions that meet the customers objectives.
• Travel UK & ROI wide to deliver tailored learning sessions, where agreed.
• Be the face of Zellis and be a positive representation of the company and brand.
• To work with SMEs to remain up to date with product development and validate learning session content is current and accurate.
• Facilitation of customer surgery sessions.
• Flexibility in content presenting, delivering a multitopic learning timetable.
• Maintains a detailed and thorough knowledge of the use and applications of all Zellis products, related 3rd party products and associated technology.
• Assist in customer learning needs analysis.
• Travel to offices and customer sites as and when required.