Learning Management Officer at NSW Ombudsman

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

110271.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning management system, LMS administration, Technical support, E-learning platforms, E-commerce systems, Customer focus, Verbal communication, Written communication, Process improvement, Troubleshooting, Workshop delivery, Stakeholder management

Industry

Government Administration

Description

Learning Management Officer Pursuing fairness for the people of NSW! Vacancy: Learning Management Officer, Clerk Grade 5/6, Capacity Building & Education Services Branch, Training and Engagement Unit Location: Sydney CBD with hybrid and flexible working options. Employment: Ongoing or Temporary Salary Range: Up to $124,602. Package includes salary ($99,938 - $110,271), employer's contribution to superannuation and annual leave loading About the NSW Ombudsman Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful. We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight. Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few! We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves. We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do. The Role The Learning Management Officer is responsible for managing the full learner lifecycle for all the NSW Ombudsman external training clients for the Training & Engagement team. This includes: - Administration, maintenance and technical support of our event and learning management system (LMS). - Coordinate the LMS user experience including handling learner enquiries and troubleshoot and resolve LMS issues raised by trainers and learners. - Standardise and continually improve processes and procedures for the delivery of NSW Ombudsman training. - Training and support of facilitators in LMS use, workshop delivery and related processes/procedures. About you We are looking for someone with: Demonstrated experience and knowledge in technical abilities in managing e-commerce and e-learning platforms and systems. Excellent verbal and written communication skills and proven customer focus Proactive attitude towards process and product improvement and the ability to determine priorities in a busy environment, using initiative and independence The ability to build and maintain professional working relationships What can we offer? Competitive salary and future growth opportunities within NSW Ombudsman Flexibility and the capacity to work in a hybrid way Work life balance with a 35-hour work week Close to public transport - office is adjacent to Town Hall Train Station Great team environment and culture Fitness Passport Notes: Online applications must consist of (Please combine in one document): Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for. CV outlining your skills, knowledge, and experience as relevant to this role. The assessment process will be conducted by a standard panel assessment process. A talent pool may be created through this recruitment process. A talent pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months. Short listed candidates will be subject to security and other vetting processes. Only applications that are submitted through iworkfor.nsw.gov.au will be accepted. Late applications will not be accepted. All temporary roles may have the opportunity for ongoing employment. Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment. Additional Information is available at the following links. NSW Ombudsman Website Role Description Closing date: 10am, Wednesday 6th May 2026 Inquiries can be directed to Recruitment team via recruitment@ombo.nsw.gov.au We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Amy on 02 9127 7159 or recruitment@ombo.nsw.gov.au. The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.

Responsibilities

The Learning Management Officer manages the full learner lifecycle for external training clients, including administration and technical support of the learning management system. They are also responsible for standardizing delivery processes and providing training and support to facilitators.