JOB TITLE: Learning Management System (LMS) Administrator
EMPLOYER: National Association of State Procurement Officials (NASPO)
DEPARTMENT: Procurement U
REPORTS TO: Director of eLearning
GRADE: Grade 9

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Systems, Instructional Technology, Data Analytics, or related field. Master’s preferred.
• 5+ years of experience administering an LMS (Absorb preferred), including advanced reporting and analytics.
• 2+ years of experience working with CRM platforms (Salesforce preferred) in tandem with an LMS.
• Experience with learning data standards (SCORM, xAPI, LRS) required.
• Experience with LMS integrations via API preferred.
• Demonstrated ability to communicate technical data clearly to non-technical audiences.
• Proficiency in Microsoft Excel and general office tools
• Prior association experience preferred but not required.
• Experience with project management tools, such as Asana, preferred.
• Skills and knowledge of Articulate 360 or other instructional design tools preferred.

DUTIES AND RESPONSIBILITIES:

• Manage the configuration, maintenance, and continuous improvement of the LMS platform (Absorb).
• Collaborate with team members to support customer service needs as they arise, helping ensure Procurement U learners have a positive experience with courses and professional development resources.
• Manage and take ownership of all self-paced and instructor led training course setups in the LMS.
• Maintain and optimize the Salesforce-based Procurement U support ticketing system to track and resolve learner issues efficiently.
• Lead the integration of the LMS with external systems (e.g., Salesforce, other CRMs, content libraries, analytics tools, API connections, etc.).
• Conduct system audits to ensure data integrity, user accessibility, and platform compliance.
• Build and automate complex dashboards and custom reports using LMS analytics tools, and Salesforce/other CRM data.
• Analyze trends in learner engagement, course performance, and system usage to identify areas for improvement.
• Translate data insights from learner behavior, system usage, and performance trends into actionable improvements in platform structure, course design, and learner engagement strategies.
• Serve as technical lead for new features, beta testing, and platform enhancements.
• Research and deploy emerging technologies (e.g., AI for learner personalization, LRS/xAPI integration).
• Provide strategic input on LMS structure, user segmentation, and content architecture to improve reporting accuracy and learner experience.
• Partner with instructional designers and ILT staff to align LMS capabilities with course development needs and learning objectives.
• Act as a key contact with the LMS provider (Absorb) for escalated issues, upgrades, and customizations.
• Utilize project management tools, preferably Asana, to independently manage projects, organize tasks, track progress, and ensure timely completion of team initiatives.
• Provide training and support to internal staff and stakeholders on LMS functionality, data interpretation, and Salesforce reporting to improve data literacy and system use.
• Ensure accreditation compliance through accurate records, usage tracking, and certificate/badge management.
• Maintain clear and updated documentation, SOPs, and learner support resources.
• Support customer service operations by handling high-level troubleshooting and technical issue resolution.
• Assist with pre-event, onsite, and post-event logistics of conference sessions and instructor-led training programs.

EXPECTATIONS FOR THIS ROLE:

• Demonstrated ability to complete repeatable, detail-oriented tasks with a high degree of accuracy and minimal supervision.
• Strong ownership mindset with proactive follow-through on all assignments from start to finish.
• Consistent and timely communication, including status updates, clarification requests, and resolution reporting without being prompted.
• Ability to interpret and apply evolving processes, policies, and expectations across multiple projects and platforms.
• Ability to independently track and manage tasks.
• Critical thinking and pattern recognition in repeated workflows to identify and prevent recurring errors.
• Self-directed problem-solving with the judgment to know when and how to escalate appropriately.
• Proven ability to internalize feedback and apply it consistently to improve performance over time.