Department Information Services & Technology - Teaching & Learning Services
Salary range $54,764.33 to $73,940.15
Hours per week 40
Grade 7
Posted date June 6, 2025
Closing date June 20, 2025
Position Type Full Time - Operating Funded

POSITION SUMMARY

Reporting to the Team Lead, Digital Learning Environments - Support & Configuration, the LMS Junior Support Analyst represents Information Services and Technology (1ST) as a skilled professional, delivering excellent client service and troubleshooting technical issues with e-learning technologies across the university campuses. The position provides comprehensive support for research, teaching, and administrative units, including instructors and students. The IST DLE Support & Configuration team is responsible for supporting the Learning Management System (Canvas) and other centrally-supported elearning technologies at the University of Alberta. The role of Junior Support Analyst requires excellent communication skills and a robust technical background to assist a diverse range of clients across different e-learning applications and platforms.

MINIMUM QUALIFICATIONS

• IT Technical diploma.
• Experience working with a broad range of digital learning platforms in a complex, multi-system environment.
• Experience in adult education, instructional design, enhancement of teaching and learning, and e-learning technologies.
• Demonstrated familiarity and aptitude for a variety of standard technology tools like MS Office, basic graphic design software, web page design software, Google Workspace etc.
• Demonstrated analytical and diagnostic skills.
• Ability to manage multiple priorities and workload under time pressure.
• Excellent verbal and written communication and presentation skills.
• Excellent, intuitive and empathetic listening skills.
• Ability to work well in a virtual team environment.

PREFERRED QUALIFICATIONS

• Experience at the UofA is considered an asset
• Experience working with the Canvas Learning Management System is an asset.
  At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
  We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
  All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
  The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
  L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l’université à postuler.
  Note: This opportunity will be available until midnight June 20, 2025, Edmonton, Alberta local time

OTHER DUTIES (10%)

• Deliver technical training and one-on-one support to academic staff.
• Test new features and tools from developers or platform upgrades.
• Maintain professional client interactions and adhere to IT security protocols.