Gotham Government Services LLC seeks motivated and results-oriented candidates who are interested in being part of a rapidly growing organizational development consulting and training firm. The Learning Management System (LMS) Support Specialist is a Full-Time employee who assists us in supporting our federal clients, in their pursuit to deliver high quality learner experiences.

Required Skills:

• Demonstrated professional experience delivering technical assistance or help desk support for an enterprise level LMS or other educational technology platforms.
• Proven background in customer-facing roles ensuring exceptional support services and client satisfaction.
• Experience developing user-facing documentation or instructional materials to guide individuals through common self-service processes.
• Familiar with Section 508 compliance standards and SCORM packaging for the distribution of online training materials.
• Capability to collaborate effectively with a diverse group of customers and internal stakeholders ensuring that learning technologies deliver an exceptional experience for both learners and instructors

The LMS Support Specialist provides support for the client’s Learning Management System (LMS) and related instructional technology. Required activities include:

• Design and manage LMS reporting system, data analytics, and system support
• Coordinate mandatory compliance training programs
• Track and report employee training data and certifications
• Conduct workforce profile assessments and records management
• Maintain leadership development portal and program documentation
• Maintain learning, development, and workforce planning Wiki Page and related documentation (e.g., Standard Operating Procedures, checklists, etc.).
• Coordinate the uploading of all course content to master client filing systems
• Validate and test course content functionality, ensure adherence to Section 508 compliance standards, and oversee the quality assurance checklist
• Troubleshoot incident calls and tickets

Required Skills:

• Demonstrated professional experience delivering technical assistance or help desk support for an enterprise level LMS or other educational technology platforms.
• Proven background in customer-facing roles ensuring exceptional support services and client satisfaction.
• Experience developing user-facing documentation or instructional materials to guide individuals through common self-service processes.
• Familiar with Section 508 compliance standards and SCORM packaging for the distribution of online training materials.
• Capability to collaborate effectively with a diverse group of customers and internal stakeholders ensuring that learning technologies deliver an exceptional experience for both learners and instructors.

Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remot