Overview:
The Learning Management System (LMS) Manager serves as the system architect, responsible for the
strategic design, management, and administration of the organization’s LMS to ensure alignment with
business goals and learning outcomes. This role involves designing and building system process flows
and user experiences, managing files and data structures, and generating reports to support the learning
and development needs of the organization. The LMS Manager collaborates closely with stakeholders to
address technical configuration requirements. This role is also responsible for owning the compliance
training procedure, calendar, assignments, communications, and reporting.

EDUCATION / EXPERIENCE

• Bachelor’s degree in Instructional Design and/or Technology, Education, Business, Adult

Learning, Organizational Development, Communications, or related field (required)

• Minimum five (5) years progressive experience administering an enterprise-level LMS including

two (2) years managing the enterprise-level LMS administration

• Experience with and knowledge of instructional design principles and e-learning best practices
• Experience successfully facilitating training between with levels of employees in various settings

(e.g. front-line management, senior leadership, peers, campus and home office staff; large
groups, small groups, one-on-one settings, remote, in-person, and self-study environments)

SKILLS

• Strong understanding of LMS process flows, design, file management, and reporting functions
• Excellent technical skills with proficiency in LMS platforms and related software
• Strong analytical skills and the ability to interpret data to inform decisions
• Effective communication and interpersonal skills, with the ability to collaborate with diverse teams
• Detail-oriented with strong organizational and project management skills
• Familiarity with Learning Management Systems (LMS), e-learning platforms, and digital content

creation tools

• Demonstrated knowledge of educational, social, and communication technology with desire to

learn new tools (software and hardware)

• Proficiency in MS Office (required); Smartsheets, and SharePoint (preferred)

• Administer, manage and oversee the daily operations of the LMS, ensuring its functionality and

efficiency

• Navigate and optimize system process flows to enhance user experience
• Coordinate with the IT department and system analysts for any technical configurations

and upgrades

• Troubleshoot user inquiries, system issues, manages open tickets, tests system upgrades

to drive efficiencies

• Design and develop engaging and effective learning experiences within the LMS
• Collaborate with instructional designers and subject matter experts to create and upload

course content

• Ensure that all learning materials are consistent, accessible, and user-friendly
• Organize and maintain the LMS’s digital file management system and catalog
• Ensure that all learning materials and resources are properly stored and easily retrievable
• Implement version control procedures for course materials and documents
• Establish and maintain system governance
• Generate and analyze reports and dashboards on LMS usage, learner progress, and course effectiveness
• Provide insights and recommendations based on data analysis to improve learning

outcomes

• Ensure compliance with reporting requirements and maintain accurate records
• Provide technical support and training to LMS users, including employees, managers, and administrators
• Develop user guides and training materials to help users and administrators navigate the