Learning & OD Support Administrator at Stantec

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Learning Management Systems, Data Reporting, Ticket Management, System Administration, Training Delivery, Problem Solving, Organizational Skills, Communication, Microsoft Outlook, Microsoft Excel, Mentoring, Adaptability, Judgment, Attention To Detail

Industry

Industrial Machinery Manufacturing

Description

Your Key Responsibilities * Provide daily administrative support to the Learning & OD and HR teams. * Manage the learning mailbox – the main point of contact for all training queries throughout the organization – with a focus on customer and client service. Common items include but are not limited to: * Assistance with Stantec’s learning management systems and dashboards. * General questions about training courses. * Processing attendance sheets and course withdrawals. * Assigning training. * Providing reports and other data. * Uploading external certifications. * Respond to and manage tickets routed to the team from the IT and HR service centers. * Reply to tier 2 emails and tickets that require deeper systems knowledge and customer support skills. * Answer questions from tier 1 support administrators to help them successfully resolve queries and tickets. * Assist the L&OD Systems Manager & L&OD Support Team Leader with the training of new team members in Pune. * Provide training on our learning management systems and dashboards to staff. * Support the Learning & OD teams with any required integration activities (stemming from company acquisitions, system migrations, etc.). * Set up training sessions and course offerings and support our external training recordkeeping program in Stantec’s learning management systems. * Provide administrative support to groups in the organization who run specific training programs (e.g., project management, leadership, professional training, etc.). * Manually create, maintain and deactivate training accounts when required. * Attend and participate at regular team meetings. Your Capabilities and Credentials * Excellent and demonstrable written and verbal communication skills are critical. * Strong customer focus with exceptional customer service skills. * Previous experience supporting a learning management system or similar online platform required. * Solid understanding of MS Office, particularly Outlook & Excel. * Strong problem solving skills for resolving complex queries and system issues * Previous experience mentoring or training junior staff * Willingness to learn new technologies and adapt to evolving business needs * Ability to demonstrate sound judgement and work independently with minimal supervision. * Demonstrates patience and remains calm under pressure, consistently delivering thoughtful support even in challenging or high-volume situations. * A self-starter with a can-do attitude and willingness to take on multiple tasks and projects. * Excellent organizational skills. Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

Responsibilities

This role involves providing daily administrative support to the Learning & Organizational Development (OD) and HR teams, primarily by managing the learning mailbox and handling all training-related queries and system assistance. Key duties include processing attendance, managing tickets, uploading certifications, and setting up training sessions within the learning management systems.