This role is part of the Leadership, Talent Development & Culture function and will be responsible for leading the design and development of high-quality learning products and programmes across various formats. This role will work closely with L&D delivery teams and P&C leaders to create engaging and effective global learning products that meets the needs of the organisation and leaves a lasting positive impact on colleague engagement and performance.

Key responsibilities:

• Accountable for leading training needs analyses to inform learning product strategy and priorities, and to inform clear outcome statements linked to demonstrating clear ROI.
• Lead the development of complex, global learning solutions – managing the end-to-end process from discovery to design to implementation to evaluation and continuous improvement.
• Build a strong global stakeholder network to gather ongoing insight as well as to pilot and test learning solutions - reshaping as necessary.
• Partner closely with in-country teams to ensure Primark maximise country specific learning grants and funding for colleague development – ensuring we meet government requirements and governance.
• Build engaging learning products and supporting materials across various formats, including learning modules, workshops, videos, job aids, and facilitator guides.
• Collaborate closely with P&C leaders and business leaders to gather information and ensure learning product accuracy, relevance, and impact.
• Apply instructional design principles to create effective learning solutions.
• Lead the upskilling of colleagues globally to implement learning products and solutions through an extensive ‘train the trainer’ or ‘coach the coach’ model.
• Use authoring tools and other software to develop interactive learning materials, as well as adhering to Primark’s branding guidelines and style guides.
• Oversee and quality assure Primark’s global learning content library, ensuring content is up-to-date, accessible, and impactful.
• Oversee the continuous improvement and maintenance of global learning products as needed to ensure content is current, accurate and delivering tangible results.
• Create communications and engagement strategies to enable the effective delivery of learning programmes and products.
• Build and execute evaluation processes to review the effectiveness and ROI of learning products and programmes – using insight to adapt and adjust products to maximise business impact.
• Lead supplier relationships to ensure solutions and services delivered are fit for purpose and delivering real value.
• Stay update to date with the latest trends and innovations in learning technologies and instructional design and incorporate best practices into product development.