Learning Project Manager, Retail Customer Care at Apple

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Learning Coordination, Data Analysis, Coaching Review, Resource Allocation, Forecasting, Stakeholder Management, Timeline Management, Learning Management Systems, Content Development, Instructional Design, Adult Learning Principles, Mandarin Proficiency, English Proficiency, Inclusion Championing, Detail Oriented

Industry

Computers and Electronics Manufacturing

Description

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the learning team managers in coordinating internal/external learning activities, maintain and drive for learning projects updates, conducting training and coaching review through data analysis and feedback. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. DESCRIPTION Work with learning manager and training/coaching leads in resource allocation, planning, forecast Build an association of trust with contact centre management and to update training progress, understand business challenges and performance gaps of teams and individuals Participate in business projects for training and coaching preparation Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects Maintain learning management systems for registration, administration, delivery and evaluation of training Manage operational logistics including but not limited to training reports and facilities Work with learning manager and leads to develop project scope and objectives, projects plan, involving all relevant stakeholders and ensuring accurate timelines Measure learning project performance using appropriate systems, tools and techniques MINIMUM QUALIFICATIONS Experience in assessing learning needs and identifying performance gaps Experience defining curriculum strategies and training plans Familiar with adult learning principles and instructional design techniques, design framework Experience with learning management systems, content management and reporting tools Ability to work efficiently under deadline with numerous projects on hand Strict adherence to company policy on confidential materials Mandarin and English proficiency is a must Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity PREFERRED QUALIFICATIONS Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment Drive for quality results and demonstrates high degree of determination Excellent verbal, written and interpersonal communication skills Adaptive to changing technologies, process and environments Customer service or sales experience preferred PMP Certification a plus

Responsibilities

The role involves assisting learning team managers in coordinating internal/external learning activities, maintaining project updates, and conducting training and coaching reviews through data analysis and feedback. Responsibilities also include resource allocation, planning, forecasting, and collaborating with global teams on content development and maintenance.