ABOUT YOU

You’ll need to be approachable, organised, and confident in supporting our learners in a busy and dynamic learning environment. We’re looking for someone who enjoys working with people and takes pride in helping others succeed. You’ll have strong communication skills and the ability to explain things clearly, whether you’re helping a student log onto a computer or guiding them through how to find and use resources.
You should bring recent experience of working with IT systems, along with excellent IT skills, as you’ll be supporting staff and students with a range of digital tools and platforms, including printing, computer bookings, and accessing eLearning materials. Your recent background in a customer-focused environment means you’ll understand the importance of great service and will take a thoughtful, solutions-focused approach to helping others. An appreciation of a customer care culture is essential, as is the ability to deal effectively with customer queries in a calm and professional manner.
This is a fast-paced role, so you’ll need to stay focused and composed when things get busy, handling tasks efficiently and maintaining attention to detail—especially when managing resources, monitoring activity, or keeping the learning centre in order. You’ll also be someone who works well as part of a team, contributing positively to the day-to-day running of the service and supporting your colleagues where needed.
While the role doesn’t involve direct teaching, a Level 3 teaching qualification is required to demonstrate your ability to support student learning. You’ll also be confident in challenging inappropriate behaviour when necessary and committed to promoting equality, inclusion, and safeguarding across everything you do.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Please refer the Job description for details