Learning Solutions Designer at Probe CX

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning Solutions Design, Instructional Design, E-Learning Authoring Tools, LMS Administration, AI-Powered Learning Solutions, Training Content Development, Project Management, Assessment Development, Collaboration, Multimedia Design, Continuous Improvement, Stakeholder Engagement, Training Needs Analysis, Simulation Training, Blended Learning, Content Deployment

Industry

Outsourcing and Offshoring Consulting

Description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Responsibilities: Lead the end-to-end design, development, and delivery of engaging training content for call centre teams, with a strong focus on AI-powered learning solutions. Manage AI simulation training projects from planning to implementation, ensuring successful adoption and measurable results. Create learning materials (audio, video, simulations, guides) and apply proven instructional design methods to build effective, learner-centred content. Partner with SMEs and stakeholders to identify training needs and align solutions with business goals. Develop assessments and evaluation methods to measure learning impact and drive continuous improvement. Support LMS implementation, maintenance, and blended learning initiatives. Collaborate with cross-functional teams (design, multimedia, LMS) to deliver high-quality learning experiences. Manage multiple projects, timelines, and documentation while maintaining quality and consistency. Qualifications: Minimum of 1 - 3 years of experience in a dedicated Learning & Development role with a strong focus on instructional design. (BPO/Call center experience is highly preferred) Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360). Experience with Learning Management Systems (LMS) administration and content deployment. Amenable to work onsite mainly in Global One, Eastwood, Quezon City and in different sites of Probe CX Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

Responsibilities

Lead the design, development, and delivery of training content for call centre teams, focusing on AI-powered solutions. Manage AI simulation training projects from planning to implementation, ensuring successful adoption and measurable results.