Learning Solutions Designer at Westpac New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Adult Learning Principles, Stakeholder Management, Adobe Creative Cloud, Storyline 360, Lectora, Project Management, User Experience (UX), Storyboarding, Video Production, Audio Editing, Agile Methodologies, Design Thinking, Wireframing, Scripting, Plain English Writing

Industry

Banking

Description

Mō te tūranga | About the Role · Partner with Learning Capability Managers (LCM) and business stakeholders to scope, develop, design and implement learning solutions in line with prioritised and agreed learning backlog initiatives. · Take on projects and collaborate across the broader Learning Talent and Culture and HRC team. · Proactively identify and analyse problems to find appropriate solutions. · Build, maintain, and manage effective relationships. · Adapt communications to work alongside varying stakeholders from across the business. - Communicate effectively throughout the project to provide updates, check approaches and feed back to the design team. · Provide insight and input for stakeholders/LCM consideration from a user experience perspective. · Where design lead on projects – provide clarity to design team, communication, engagement. · Understand delivery commitments and deliver on expectations. · Act as an LCM delegate to lead projects end to end as required – flowing to support workload where needed. · Build tailored learning solutions covering a wide range of complex topics across the Bank, from regulatory, legislative, compliance/risk to culture, employee engagement, sustainability, diversity and inclusion etc. · Create and adapt engaging and impactful learning experiences by: · Identifying learning needs and objectives. · Designing learning structure and sequence (including storyboarding). · Developing assessment in line with learning objectives. · Building engaging learning. · Considering success measures and looking for opportunities to simplify and improve engagement. · Consider audience specifications and preferences. Apply adult learning principles to design engaging learning that meets business requirements. · Use instructional design models and modern approaches such as Design Thinking, learning in the flow of work. · Proficiently use design, media, and authoring tools and systems such as Adobe CS (InDesign, Illustrator, Photoshop, Premiere Pro and Acrobat), Storyline, Lectora, Seertech (iLearn Learning Management System). · Use knowledge of plain English to write and review learning and assessment content that is simple and easy to digest. · Record, edit and construct engaging video/audio content that enables learning. · Use design eye to bring simplicity into learning through visual structure of content and assets. · Consider user experience throughout the learning project and continuously adapt as appropriate. · Champion a focus on continuous improvement by drawing on your experience to challenge and stimulate fresh thinking to improve effectiveness, efficiency and customer experience. · Remove pain points in learning through simplification and iterative improvements. · Use critical thinking - have an open mindset, consider all information, look for opportunities to suggest and implement solutions that improve outcomes. · Be adaptable and work collaboratively. Have an openness to the views of others, change, and feedback. Adjust approaches to meet specific requirements. · Use agile methodologies to continuously improve the way we work to deliver to a high standard · Use design programmes effectively. · Communicate clearly during agile ceremonies to allow fluidity in ways of working. Nā tāu rourou | What will you bring? Essential: 5+ years’ professional experience 3+ years’ experience building a variety of learning solutions including eLearning, online solutions and workshop material 2+ years stakeholder management responsibility Qualifications in or proven understanding of Adult Learning, Instructional Design and Learning Design (or another relevant field) Strong graphic design/digital skills within a range of Adobe Creative Cloud applications (InDesign, Illustrator, Photoshop, Premiere Pro, After Effects, Audition) Experience in the production and editing of filming, voice recording E-learning design and development (hands-on development) using a variety of tools including Storyline 3, Storyline 360 and Lectora Comprehension of complex topics and learning agility High level of attention to detail, strong design eye, ability to bring learning to life through design. Wire framing, storyboarding and scripting experience Strong verbal and written communication skills Project Management: Full cycle design and development of learning solutions Microsoft Office applications Preferred: Blended learning solution design and development Web/app design Learning management systems (LMS) experience. Learning solution evaluation Screen capture tool e.g. Snagit Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 8 June 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

Partner with stakeholders to design, develop, and implement complex learning solutions across various banking topics. Create engaging learning experiences using instructional design models and modern authoring tools while ensuring a high-quality user experience.