Learning Support Officer (French Speaker) | HR Shared Services at Natixis in Portugal

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Client Satisfaction, Reporting, KPI Monitoring, Scheduling, Materials Preparation, Participant Communications, Stakeholder Collaboration, Data Maintenance, Organizational Skills, Time Management, Interpersonal Abilities, French Fluency, English Proficiency

Industry

IT Services and IT Consulting

Description

Company Description Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group. With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group. A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem. Job Description Generic Responsibilities: Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers). Reports on activities and the achievement of defined KPIs. Specific Responsibilities: Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications. Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations. Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities. Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting. Qualifications Bachelor's Degree in Education, Human Resources, or a related fields. Prior experience in administrative support or a strong interest in Learning and Development. Fluent in French (mandatory), English level B1 (minimum). Exceptional organizational and time management skills, with the ability to prioritize; Outstanding communication and interpersonal abilities. We will only consider English or French CV's. Additional Information Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.

Responsibilities

The role provides comprehensive administrative support for training and learning programs, focusing on client satisfaction for both learners and training managers. Responsibilities include coordinating administrative tasks, collaborating with internal stakeholders, monitoring KPIs, and maintaining accurate training records.