Lease Assistant, EMEA

at  Vantage Data Centers

À PROPOS DE VANTAGE DATA CENTERS

Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.

CUSTOMER EXPERIENCE & LEASE COMPLIANCE DEPARTMENT

As a part of the Vantage Operations team, the Customer Experience & Lease Compliance department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regulate reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.

POSITION OVERVIEW

Vantage is looking for a resourceful, detail-oriented, self-motivated Lease Assistant to be responsible for ensuring that all sites across the EMEA region are compliant with data center leases. You will assist the Senior Manager with cross functional deliverables and deadlines for all lease commencements and support day-to-day obligations to customers regarding operations, monitoring and Service Level Agreements (SLA). In addition, you will assist in coordinating customer move-ins, projects, and audits. The right candidate must have experience managing technical leases in the data center, commercial real estate, or equivalent industry and possess exceptional integrity, attention-to- detail and excellent judgement in handling sensitive information. Excellent communication, cross functional project management, negotiation, and organizational skills, as well as breadth of knowledge of legal real estate terms and familiarity with critical facilities equipment are a must to succeed in this role.

JOB REQUIREMENTS

• Bachelor’s degree in Business Administration, Engineering, Accounting or Legal; ability to comprehend and create excerpts/actionable insights from complex legal, business & technical documents
• Professional experience – including at least 2 years in areas of contract/lease management, and prefer at least 2 years in one or more of the following areas – commercial construction, operations management, controls/systems engineering, customer project management (preferred)
• Demonstrate a serious commitment to accuracy and quality while meeting multiple goals or deadlines; be proactive, work well under pressure and have ability to lead cross-functional teams without direct authority
• Excellent written and oral communication skills; superior organization skills with proven ability to handle multiple projects simultaneously for multiple sites and Must have intermediate to advanced proficiency in Microsoft Word, Excel, Outlook and SharePoint
• Ability to keep information strictly confidential; and communicate sensitive information to customers
• Required travel is will range between 0%-10% and may increase over time as the business evolves
• Ability to work as part of team and on own initiative and form strong working relationships with others
  Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
  We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
  Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
  Throughout the year, the advantages of being part of the Vantage team are evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
  Vantage Data Centers is an Equal Opportunity Employer
  Vous ne remplissez pas toutes les exigences ? Veuillez tout de même poser votre candidature si vous pensez être la bonne personne pour le poste. Nous sommes toujours prêts à discuter avec des gens qui adhèrent à notre mission et à nos valeurs.
  Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l’un l’autre, en appréciant les forces de chacun et en respectant les faiblesses d’autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu’offre le marché. Nous proposons un régime de soins médicaux et d’assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
  La sécurité est toujours une priorité. Pendant la COVID, tout le personnel qui le peut, travaille à distance et des mesures appropriées ont été prises pour assurer la sécurité des employés occupant un poste essentiel sur place. Peu importe votre lieu de travail, nous vous fournissons la technologie nécessaire avant ou le jour même de votre entrée en poste.
  Les avantages qu’il y a à faire partie de l’équipe de Vantage s’expriment clairement tout au long de l’année par l’entremise d’un éventail d’avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l’entreprise et de notre communauté.
  Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers

• Analyze and convert leases into actionable items; manage cross-functional team to successful customer commencement (including complex construction, monitoring, reporting and operations)
• Manage on-going compliance of customers leases that are commenced, including: service level agreements, environmental reporting; preparing and presenting technical overviews, operations management reports
• Contribute to customer move-in and move-outs and leading customer-initiated audits
• Provide a high-level of commitment to customer service; communicate issues and resolution if needs arise
• Work with design, engineering, construction, and security and co-manage commencement and customer enhancement projects, project close out requirements for customers and Vantage operations
• Be responsible for ensuring the accuracy of building specifications, and work with the cross functional teams to ensure alignment on lease provisions
• Point of contact for wholesale customer lease administration activities such as abstracting deliverables and SLA from lease into spreadsheets; monitor critical dates (renewals, rate increase, options, etc.); and resolve discrepancies; ensure customers meet their contractual obligations
• Manage Property Management & Lease Library SharePoint sites