Lease Service Manager at Dobbs Peterbilt

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Performance, Financial Control, Regulatory Compliance, Fleet Uptime, Preventive Maintenance Compliance, Cost Control, Quality Workmanship, Customer Satisfaction, Technician Leadership, Efficiency, Accountability, Safety, Continuous Improvement, Asset Protection, Cost-per-mile Management, Vendor Management

Industry

Truck Transportation

Description

Description The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. I. General Job Description The Lease Service Manager is responsible for the operational performance, financial control, and regulatory compliance of the assigned Leasing Service Department. This role ensures fleet uptime, preventive maintenance compliance, cost control, quality workmanship, and customer satisfaction in alignment with Dobbs Truck Leasing standards. The Lease Service Manager leads technicians and support staff while driving efficiency, accountability, safety, and continuous improvement. The role requires disciplined execution of maintenance strategy, asset protection, and cost-per-mile management to ensure maximum fleet profitability and customer retention. The duties below illustrate the types of work performed and do not exclude similar or related responsibilities that are logical to the position. II. Responsibilities Fleet Maintenance & Operational Leadership Lead all preventive maintenance and repair activities for the assigned fleet Ensure PM compliance meets or exceeds company and regulatory standards Assign work strategically to optimize technician productivity and repair cycle time Monitor daily workflow, WIP levels, and repair turnaround time Apply corrective actions to reduce downtime and eliminate bottlenecks Conduct regular quality control inspections to ensure repair integrity and safety Financial & Asset Performance Management Manage fleet cost per mile and overall repair expense to maximize lease profitability Analyze maintenance trends, component failures, and recurring cost driver. Track and maintain accurate system records and performance metrics Review and control vendor spend and ensure purchase order discipline Recommend investments in tooling, equipment, or staffing based on ROI analysis Team Leadership & Accountability Hire, develop, coach, and evaluate technicians and support staff Address performance issues promptly and consistently Conduct weekly shop meetings focused on workflow, safety, and performance expectations Ensure technician certifications and required training remain current Build a culture of ownership, safety, and execution Customer Experience & Cross-Functional Collaboration Maintain strong communication with customers regarding repair status and uptime expectations Partner with Sales, Parts, and Administrative teams to ensure seamless customer support Work closely with Parts leadership to reduce delays related to stocking or ordering Resolve customer concerns promptly and professionally to protect retention Compliance, Safety & Risk Management Maintain all maintenance files to meet federal and state regulatory requirements Ensure shop equipment and tooling are properly maintained, controlled, and secured Monitor safety and environmental compliance and proactively escalate risks Enforce adherence to company policies for business conduct and operational standards III. Minimum Job Qualifications High school diploma or GED required; Associate degree in Diesel Technology, Transportation, or related field preferred Minimum 5 years heavy-duty truck maintenance experience Minimum 3 years progressive leadership experience in a fleet, leasing, or dealership service environment Demonstrated experience managing maintenance KPIs such as PM compliance, downtime, WIP, cost per mile, and technician productivity Working knowledge of fleet maintenance systems and service management software Strong financial awareness including repair cost control and vendor management Proficient in Microsoft Excel, Word, and Outlook Strong leadership, organizational, and customer communication skills IV. Mental Capability Requirements Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints. Organization: Ability to organize and prioritize work schedules of others on long-term basis. Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services. Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations. Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models. V. Physical Demands and Work Environment The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions; extreme heat and vibration. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions. The noise level is normally loud. VI. Common Expectations of Performance for all Employees The following includes common expectations for all employees of the company. The evaluation of your job performance will be based on these common expectations as well as the position-specific responsibilities described above. Communications, Teamwork and Feedback to Others Contribute to a work environment that is based on trust and respect. Have discussions on a regular basis with your manager to discuss opportunities to best achieve individual performance objectives and departmental goals. Suggest ways to improve the efficiency of conducting your job duties. Promote continuous improvement and change to support company growth Mentor others unselfishly. Give credit where it’s due. Company Loyal Policies and Work Ethic Adhere to the policies contained in the Employee Handbook. Adhere to the company’s Employee Conduct Policy. Support management decisions toward meeting company goals. Be open and receptive to new ideas, regardless of their origin. Make prudent decisions which are based on the best interest of the company and its long term future. We are an Equal Opportunity Employer Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans. We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.

Responsibilities

The Lease Service Manager is responsible for the operational performance, financial control, and regulatory compliance of the assigned Leasing Service Department, ensuring fleet uptime, maintenance compliance, cost control, and customer satisfaction. This role involves leading technicians and support staff while driving efficiency, accountability, safety, and continuous improvement through disciplined execution of maintenance strategy.